... . Monitoring call volumes and agent adherence to ensure appropriate resource ... Resilience with a can-do attitude. Contact Centre experience. Workforce management experience in ... position description. You can also contact David Flanagan, Service Optimisation ...
8 days ago
... Services branch, a multi-channel contact centre handling enquiries across all legislative ... monitoring and improving all key contact centre performance measures Developing a ... leading a medium to large contact centre Extensive experience building and ...
4 days ago