... latest industry methodologies relevant to contact centre operations and workforce planning. Technical ...
14 days ago
... customer journeys. Working with our Contact Centre team members to identify customer ...
14 days ago
... and drive connection for our contact centre teams. Draft operational alerts (Red ... scripting and procedures for our contact centre teams, ensuring information is accurate ...
20 days ago
... and implement strategies to improve contact centre efficiency and customer satisfaction ... ensure alignment and support for contact centre initiatives Support telephony initiatives ... decision-making skills Knowledge of contact centre best practices and quality ...
22 days ago
... as the initial point of contact for our volume recruitment team ... arranging and managing volume Assessment Centres; this includes diary management, room ...
14 days ago