... THE ROLE The Technical Support Officer (TSO) – CADS is responsible ... Centre (HCC) in achieving key performance indicators (KPIs) on a team ... of the Housing Customer Service Officers (HCSO's). The TSO ... training to Housing Customer Service Officers (HCSO's) developing the ...
29 days ago
... team of Housing Customer Service Officers (HCSO's) and VPS3 Technical Support ... Officer whilst allocating and managing workloads. Auditing and monitoring of key performance ...
28 days ago
... to meet call centre performance indicators and deliver new ... report the outcome of Key Performance Indicator's (KPI's) for ... managers and customer services officers, to improve service outcomes ... the monthly Call Centre performance report. Please open the ...
2 days ago
... a team of Housing Customer Service Officers (HCSO's) whilst allocating and managing ... . Auditing and monitoring of key performance indicators (KPIs), providing one on ... members. * Manage a team of HCSO's officers against individual KPI's to ensure ...
29 days ago