... and every time. As a member of the Customer Resolution group, you’ll ... to provide our customers with exceptional service and support. Customer Resolution Experts will ... TIO complaints. When a customer contacts our Customer Resolution Team, we own the issue ...
14 days ago
... integrating with the shared common services and Optus management platforms ... The Service Management Architect is responsible for developing & reviewing detailed customer technical ... level). Experience in developing detailed customer technical designs, bills of ...
16 hours ago
... Management: Collaborate with service delivery, product and account teams to document and ... maintain a comprehensive service catalogue that lists all services provided to customers, including detailed ...
5 days ago
... win back customers. You’ll leverage customer data insights, customer feedback, seasonal ... products, Retail, SubHub and Customer Success teams. Own the process with ... teams through strategic ideation through to tangible outcomes Proven experience leading customer ...
a month ago
... is focussed on customer value, customer experience and digitising our customer service offerings. The ... part of the Senior Leadership Team for Optus Procurement and CIO ... leadership skills and develop your team whilst granting you exposure to ...
a day ago
... the face of Optus delivering customer service brilliance powered by Optimism Learn ... just opportunities to help customers find solutions Team Spirit : You thrive in ... a collaborative, customer-focused environment What’s ...
9 days ago
... a member of Engineering within the Optus Enterprise Professional Services team. Professional Services Engineering ... in line with the Customers Enterprise Architecture Framework. Review ... lifecycle of delivering new services to Customer. The role requires ...
5 days ago
... create strong connections with our customers. Reporting to the Director, ... capability, including threat hunting, purple teaming, detection engineering, cyber incident management ... the ability to work with customers across different functions, with colleagues ...
18 days ago
... understanding the root cause of customer issues and proactively resolving ... ensuring applications meet business and customer expectation through agreed SLA’s ... event-driven Architecture, and Micro-services Architecture (MSA) implementation Extensive knowledge ...
2 days ago
... senior leaders and cross-functional teams to ensure effective portfolio ... with business, commercial, and strategy teams, and manage financial activities including ... managing sophisticated programs with multiple customers to achieve successful outcomes. Strong ...
13 days ago
... understandable language Derive insights on customer benefits, sales impact, and ... complex data to understand how customer behaviour, product changes and adjustments ... critical aspects of sales and service customer journeys are captured Deliver findings ...
2 days ago
... with the shared common services and Optus management platforms ... Technical Operations and Product teams to automate key business ... of existing tools and services. Ready to reimagine your ... tools Collaborating with other TechOps teams to understand difficulties & ...
5 days ago
... the lifecycle of changes to customer systems, infrastructure, and applications ... with development, QA, and operations teams to create release schedules, ensuring ... integration between processes and overall service delivery. Governance and Compliance: Ensure ...
5 days ago
... integrating with the shared common services and Optus management platforms as ... time as agreed with the customer. Your skills to pay the ... record in successfully supporting a large team of program managers Proven track ...
5 days ago
... integrating with the shared common services and Optus management platforms as ... time as agreed with the customer. Your skills to pay the ... record in successfully supporting a large team of program managers Proven track ...
5 days ago
... the team, partnering with key areas to deliver an outstanding customer experience ... the Small Business segment. Exceptional customer experience through a strong, coordinated ... the best results. Customer Focus: Act as a ‘customer proposition champion’ across ...
23 days ago