... is responsible for managing the service delivery knowledge base and maintaining ... Knowledge Management: Collaborate with service delivery, product and account teams ... knowledge management, service catalogue management, and service-level management. You ...
2 days ago
... integrating with the shared common services and Optus management platforms as ... with minimal disruption to business services. Ready to reimagine your career ... integration between processes and overall service delivery. Governance and Compliance: Ensure that ...
2 days ago
... and incident management processes within service delivery. Ready to reimagine your career ... managed in accordance with agreed Service Level Agreements (SLAs) and Operational ... ITIL framework. Proficiency in IT Service Management (ITSM) tools ServiceNow and ...
2 days ago
... Optus Enterprise Professional Services team. Professional Services Engineering leads delivery of Government / ... for contract compliance and in-service system and capability sustainment. ... design and proposal phase, project delivery phase and BAU Support phase ...
2 days ago