... and Offshore Contact Centre teams. The role will lead ... the broader Quality Assurance team, Performance Managers, Contact ... of the Quality Assurance Team Maintain benchmark repository ... . Core understanding of Customer Relationship Management Systems Ability ...
12 days ago
... technical leadership across cross-functional teams to deliver high-quality, ... performant platform capabilities that drive customer-centric and business-aligned solutions ... Conducting technical reviews and mentoring team members, championing best practices in ...
29 days ago
... accountability for Customer Satisfaction, shared with the Service Management team. You are ... relation to the Optus Enterprise Customer Strategy for Channel Partners ... through acquisition strategies, sales teams and customer loyalty in relationship-based ...
30 days ago