... Support Analyst ( Mainframe ) is responsible for: Provision of migration services of ... (Desirable) An understanding of ICT Service Desk roles and responsibilities. Experience in ... use and administration of ServiceNow Service Desk Knowledge of Cobol, JCL, ...
28 days ago
... in ServiceNow and ServiceNow Service desk tools and software technology; ... change. Applies change control procedures. Service desk and incident management: Level 3 ... actions taken. Service level management: Level 3 Monitors service delivery performance ...
28 days ago