... Responsibilities Workload Balancing: Monitor incoming case volume versus backlog to ensure ... weekly, monthly) on workload assigned (cases, changes & tasks) and resource ... specific summaries on all sensitive cases/customers/escalations, bringing awareness ...
27 days ago
... provide an exceptional Customer and case support experience including real-time ... keep customers informed through the case relief process Responsible for People ... , and Operations teams Drive daily case management success from detection to ...
5 days ago
... to ensure a timely and effective case resolution. In support engineering, the ... support engineer will resolve technical cases created by customers looking for ... technologies including web, chat, email, case updates, as well as direct ...
29 days ago
... customers and our teams through case, phone and other digital methods ... enabling the customers. Maintaining impeccable case hygiene and customer related files ...
29 days ago
... improve vertical agreement, account use case targeting and execution Provide input ...
2 days ago
... deliver customer functionality – in this case to drive adoption Demonstrated success ...
22 days ago
... updates to Senior Leadership. Drive case management success from detection to ...
26 days ago
... to address employee grievances, performance cases, workplace disputes, compliance issues & other ...
11 days ago