... Customer Experience, for call routing, resolution and escalation, ensuring timely and ... Satisfaction Score (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT ... to the appropriate resources for resolution. Strong customer service background, ...
22 days ago
... charged with the investigation and resolution of complaints about solicitors under ...
25 days ago
... include: Ensuring timely answering and resolution of calls to the PSU ...
25 days ago