Customer Success And Accounts Support

Description:

Join GT-EX as a Customer Success & Accounts Support – Sydney
At GT-EX, we’re more than a courier company – we’re a trusted partner to businesses that value reliability, care, and simplicity.
As a Customer Success & Accounts Support, you’ll be essential in delivering outstanding customer service and ensuring efficient administrative support. In this dynamic, fast paced role, you’ll handle customer inquiries and support our accounts team.
Why Choose GT-EX?
Be Part of a Winning TeamWork alongside a motivated and hig performing team that prioritises customer satisfaction.Thrive in a supportive, flexible environment where your contributions are valued.Grow your career with opportunities for professional development as we expand.
A Role That Makes an ImpactHelp businesses save time and resources by delivering exceptional service and proactive solutions.Support the financial health of the business by assisting with accounts receivable and billing queries.Represent a company known for trust, integrity, and a customer first approach.
Perks and Future Growth OpportunitiesDevelop skills and gain knowledge in one of the world largest industriesWork directly with the biggest brands around the globeA salary that scales quickly based on consistent performance and resultsOpportunities to work on other business unit projects i.e. sales Business and technical courses for extended learning are offeredBe part of a tight team, with full support and care
What You'll Do:
Customer Success & SupportBe the first point of contact for customer inquiries via phone and email.Provide clear, professional communication to customers and internal teams.Coordinate and follow up on deliveries, resolving issues promptly.Identify opportunities to improve processes and enhance customer experience.
Accounts SupportProcess and manage invoicesAssist in accounts receivable tasks, including invoice follow-ups and payment queries.Maintain organised records and documentation to support smooth operations.
About You:
Organsied & Detail Oriented: You manage multiple tasks efficiently and maintain accurate records.Strong Communicator: You excel at professional, clear, and empathetic communication.Customer Centric Mindset: You’re passionate about building relationships and delivering solutions.Problem solver: You proactively troubleshoot issues and find effective resolutions.Team Player: You collaborate well and contribute to a positive workplace culture.
Why GT-EX:
Work for a company that values trust, integrity, and going the extra mile for customers.Join a team committed to innovation and service excellence.Enjoy a collaborative and growth oriented workplace in the heart of Sydney.
How to Apply:
Ready to make a difference and grow your career with GT-EX? Send us your resume and cover letter and include:What excites you about this role?How your skills and experiences align with the position.Any questions you have about joining GT-EX.
We read every cover letter – because every applicant matters.
GT-EX: Send With Trust.