It Support

Description:

· Casual Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand

About Us

Harvey Norman Technology for Business is a trusted provider of tailored technology solutions for businesses. We pride ourselves on delivering innovative services and building strong relationships with our customers and industry partners.

Key Responsibilities:

Client Onboarding & Tech Stack Deployment

• Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions
• Configure devices, user accounts, and applications in line with client requirements
• Ensure all systems are set up to meet security best practices and compliance standards

Systems Administration & Security

• Assist with the project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) tools
• Configure M365 environment with CA, Device configuration and standard policies / settings
• Monitor and maintain IT security systems, ensuring adherence to best practices and policies
• Perform routine maintenance and updates on systems and software

CRM & Security System Support

• Manage tickets, activities and tasks in CRM platform Connectwise
• Assist with L1 technical requests when required

Documentation & Reporting

• Create and maintain detailed documentation for technical procedures, configurations, and client environments
• Provide regular reports on support activities, incidents, and resolution times

Preferred Skills & Experience

• Microsoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender
• IT Security: Knowledge of cybersecurity principles, practices, and tools
• RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR and SIEM platforms
• CRM Experience: Experience using CRM systems
• Technical Documentation: Ability to create clear, concise, and accurate documentation
• Problem-Solving Skills: Strong analytical and troubleshooting abilities
• Communication: Excellent verbal and written communication skills
• Customer Service: Friendly and professional with a client-first attitude

Why Join Us?

• Work alongside a supportive and visionary team
• Opportunity to shape the marketing and partnership strategy for a growing business
• Flexible working arrangements to promote work-life balance
• Be part of a forward-thinking team that values innovation and collaboration
• Flexible / remote work arrangement