Relationship Manager - Nt

Description:

Company Overview
Established in 1995, Community Business Bureau (CBB) is a leading national social enterprise committed to helping the not-for-profit sector by providing professional and cost-effective salary packaging and business consulting services. Based in Adelaide, Perth, Darwin, Brisbane, and Sydney, CBB has continued to serve over 1,100 clients ranging from some of the largest not-for-profits in the country through to smaller, regional organisations. The organisation is set apart by the fact that it isn’t driven by pure commercial objectives but rather as a not-for-profit themselves, they intend to increase their reach to help more not-for-profit organisations be better at what they do. CBB is seeking an exceptional Relationship Manager to be a part of their mission in NT.
Role Overview
Reporting to the Relationship Manager - NT, this role is responsible for developing and maintaining ongoing productive relationships with clients. The Relationship Manager will deliver a high level of customer service, provide sound advice and assistance, as well as educate clients about salary packaging services via phone, email, and onboarding/induction presentations. The key focus of this role is to maximise participation in salary packaging within the state. This role will also be responsible for implementing effective client retention and ensuring administrative practices adhere to high quality standards.
Skills, Knowledge, Experience
The successful candidate will possess extensive experience in service delivery particularly in handling customer enquiries, excellent interpersonal and communication skills with the ability to effectively build and maintain relationships with diverse stakeholders. Working as a part of a virtual national team, the ability to collaborate across the organisation will be a key component of this role. CBB is seeking ethical and empathetic individuals with strong numeracy and computer skills, who can multitask and handle competing priorities with their methodical approach and problem-solving skills. Candidates with sound financial understanding, sales experience, knowledge of the not-for-profit sector or experience working within community roles are highly desirable for this role. This role requires frequent travel, so a current driver’s licence is essential along with a current National Police Check. Some out of hours work may be required.
Applications
To submit your application, in strict confidence, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Andrew Sullivan or Niha Gyawali on 0408 233 733. Applications close on Friday, 28 February 2025.