Description:
Job description
Day Join Our Team and Make a Real Difference to the life of one man!
A unique opportunity for an Operations Manager - Part Time 3 days per week
PURPOSE
The role is to manage and provide support for the staff of a gentleman with complex disabilities to assist him to live safely and participate in his community. It will include supporting staff in human relations management, working with his team leader and staff, and developing a personal relationship with the committee of management, the gentleman (client) and his family. The client is supported by the National Disability Insurance Scheme (NDIS) 24/7 to live in his own home in Greensborough. You’ll also support a dedicated team of professionals committed to delivering the highest standard of personalized care.
Are you passionate about empowering others , advocating for human rights , and creating opportunities for inclusion ? Do you want to make a tangible impact every single day to the operational effectiveness of a small team?
At JDC Support Pty Ltd , you’ll help one extraordinary individual achieve his dreams and live a life of his own choosing.
"This is NOT solely an Administrative role, you must be flexible have many skills in many areas of life and understand what we do, how we do it and manage the staff well across a 24/7 roster - 7 days a week
" There is NO weekend work for this position.
Position Summary
The Manager will oversee and deliver personalized support for a single client, a Service For One Operation, ensuring the delivery of high-quality, person-centered care. This part-time role combines administrative responsibilities, some direct support work, and the unique opportunity to help the client and is support team grow a micro-business.
With ongoing support from a multidisciplinary team, the Manager will play a key role in fostering the client’s independence, well-being, and entrepreneurial success.
Key Responsibilities
Client Support and Care
- Some varying shift work is required to learn the operation and know the staffing. Provide direct support to the client during a scheduled day and night shift.
- Ensure all care services align with the client’s individual needs, preferences, and his NDIS plan.
- Adapt care plans as necessary to meet the client’s evolving requirements.
- Ensuring all community access is done in a safe and meaningful way for participation.
Micro-business Development
- Support the client and his staff to grow a micro-business, with skills to attract new customers.
Leadership and Team Management
- Manage and mentor a small team of disability support workers. Day and Night shifts
- Provide Human Relations support for all staff
- Recruitment, training, and oversight of employees development
- Collaborate with the multidisciplinary team, including business mentors, to provide guidance and resources.
- Monitor business progress and adjust plans to ensure success
- Ensuring policies and procedures are followed on shift.
- Ensuring all OH&S requirements are being meet on shift.
- Assistance with recruitment and advertising.
- Foster co-operative, professional staff relationships, embrace good culture and diversity and collaborative work environment.
- Organize and run annual personal reviews with every member of staff
- Work with staff on any dispute resolution
- Immediately follow up on any complaints or queries from staff
- Organize workshops and or in servicing as needed
- Organize and run Team Meetings
- Attend management meeting with external stakeholders
Administration and Compliance
- Develop staff roster and ensure adequate coverage for client needs. 24/7.
- Maintain accurate records of care and business activities.
- Ensure compliance with NDIS guidelines, you must have a good working knowledge of the NDIS and how it operates, understand their policies and legislation
- Maintain organizational policies and procedures.
- Maintain our client management system recording
- Payroll processing / time sheet management for staff
Collaboration and Communication
- Act as the primary liaison between the client, their family, and external stakeholders.
- Work closely with the multidisciplinary team to ensure holistic and integrated support.
Selection Criteria
Essential Criteria
- Relevant qualifications in Disability Support, Community Services, Business Management, or a related field.
- Experience in operational management, disability support, Human Resources,
- Prior experience working with clients - Autism, ADHD, Intellectual disability
- Strong understanding of person-centered care and NDIS frameworks.
- Demonstrated ability to balance administrative tasks with hands-on service delivery.
- Excellent organizational, problem-solving, and communication skills.
- Availability for flexible scheduling, including day and evening shifts
- A valid driver’s license and reliable transportation to work.
- Current NDIS Worker Screening Clearance
- Current Police Check
- First Aide Certificate, CPR certificate, or willingness to obtain.
Desirable Criteria
- Experience in community, developing relationships with external interest a must.
- Ability to develop networking in the community.
- Experience in social enterprise/micro-business development an advantage although not a necessity
- Proven experience working within a behavior support framework, understanding of behavior support plans and implementation
- Previous experience working with multidisciplinary teams.
- Experience required in NDIS compliance and regulations
- Use of client management recording systems.
Key Performance Indicators (KPIs)
- Quality and consistency of client care from staff
- Successful progress of the client’s micro-business.
- Successful progress of the client's community access participation.
- Staff satisfaction and performance, and performance development.
- Timely and accurate completion of administrative tasks.
- Compliance with all relevant NDIS regulations and standards.
- Compliance with all relevant company policies and procedures.
Hours of operation:
Employment Type: Contract – 12 months - Part-Time - on going after 12 months
Hours: 30 hours per week consisting of (flexible arrangement)
2 days Administration, in house = 16 hours per week working with the Director for implementation of role
1 day with day per week working in the operation with the Team Leader = 8 Hours per week - to observe and learn how the operation runs.
Hours: Evening Shift – 1 shift per week
Evening shift start 5pm to 11am – 6 hsours
Work-Life Balance : No weekend work required.
Total : 30 hours per week
Why Join Us?
- Opportunity to combine care delivery with an entrepreneurial flare, creativity and spark.
- Collaboration with a multidisciplinary team for holistic client support.
- Flexible and rewarding role with meaningful impact.
- Competitive salary tailored to part-time arrangements.
This position description reflects the role’s current requirements and responsibilities. Duties may evolve based on the client’s needs and organizational goals. The role is part-time, offering flexibility to suit both the organization and the successful candidate.
Applications:
Send resume to: employment@jdcsupport.com.au
Closing date: 21st February 2025
Job Type: Part-time
Pay: $45.00 – $50.00 per hour plus Superannuation
Expected hours: 24 – 30 per week
Employee mentoring program
- Professional development assistance
- Christmas bonus
- Overtime pay
- Penalty rates
- Performance bonus
Work Location: In person in Greensborough