Resident Experience Team Member

Description:

• Demonstrate your property management skillset in this multi-faceted role
• Join a dynamic and supportive team that will foster to your professional success
• Be part of a significant project with the ability to make an impact and drive success

Essence Communities unique offering provides tailored Build to Rent (BTR) Management Solutions, for projects across Australia and New Zealand. As one of the few operators within the emerging BTR sector, our property management platform is shaped from a 27-year track record in property and asset management, being part of Australia’s leading operator of Purpose-Built Student Accommodation, UniLodge.
Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia’s rental sector. Over the past 3 years, we have been successfully managing BTR properties across Australia with several projects in the pipeline.

OUR OPPORTUNITY
This role offers a diverse range of tasks including assisting with the front desk, leasing functions and ongoing property management of units, as well as maximising leasing opportunities. Key responsibilities will include, but will not be limited to:

• Create a friendly environment that delivers an exceptional customer service experience for our residents
• Assist in the execution of delivery community events in collaboration with the wider team
• Operate the day-to-day front desk reception with a focus on customer service
• Assist residents with enquiries related to their residency, general needs, and overall wellbeing
• Ensure that the residents rights to tenancy conditions and privacy are maintained
• Coordinate and execute administrative duties as assigned by senior management
• Assist with leasing and the ongoing property management of units
• Coordinate maintenance requests as required
• Ensure accurate accounting of all resident related accounts for occupancy fee and sundries

ABOUT YOU

• Hold at least 1 (one) year experience within the Property Management sector
• Hold a current full Real Estate License or Agents Representative
• Bilingual – Mandarin speaking (highly desirable)
• Available to work a Monday to Saturday roster
• National Police Check (completed within last 3 months), at your own cost.
• Unrestricted work rights in Australia

WHAT WE OFFER
Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
Our people are the heart of our business, and their contributions are valued and celebrated through ‘On the Spot’ Awards, Service Recognition, Quarterly and Annual Awards, and team events. We invest in the wellbeing and professional development of our team, by providing access to ongoing training and professional development, leadership modules, support to obtain Real Estate Qualifications where applicable (including renewals), career progression, and annual reviews. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, and parental leave entitlements, to name a few.
HOW YOU CAN APPLY
Apply with your CV and a 1-page cover letter. While we take a look at your application, we encourage you to get to know us a little better through our website - https://essencecommunities.com.au/
UniLodge and Essence reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.