Description:
Melbourne Recital Centre is an award-winning live music venue; where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.
With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.
We acknowledge the traditional owners on whose land Melbourne Recital Centre stands – we pay our respects to Melbourne’s First People, to Elders past and present, and to our shared future.
PRIMARY PURPOSE
Ushers at Melbourne Recital Centre are a core member of our Visitor Experience team, working within the venue to warmly welcome all who visit the Centre. They are the proactive and friendly faces found throughout the venue, responsible for facilitating our visitors to have a wonderful experience. Ushers are flexible and adaptable team members who champion Melbourne Recital Centre’s Service and Experience Framework, delivering service that is consistent and of a high standard but can also flex to meet the needs of the diverse range of events and visitors that we host.
ACCOUNTABILITIES
- Ensure their work area is tidy, presentable and welcoming ready to receive visitors.
- Proactively greet and engage with all visitors to the Centre, taking appropriate action to respond to or anticipate their needs.
- Operate the electronic handheld barcode and ticket scanners to monitor and control access for the venue.
- Provide a range of services to visitors including (but not limited to) providing directions and managing patron flow, cloakroom services, venue and program information and conducting food, beverage and merchandise sales.
- In the event of an emergency, act as a fire warden for their defined work area and position, receiving instruction from the Chief Fire Warden.
- Carry out other duties as required.
- Maintain and observe all current Health and Safety policies and procedures and take reasonable care for own health and safety and that of other persons that may be affected within the MRC in accordance with the MRC’s Health and Safety policies and procedures.
- Actively promote and represent the Melbourne Recital Centre’s principles of service excellence.
- Ensure all activities comply with Melbourne Recital Centre values, policies, professional and ethical standards.
- Foster good working relationships with all Melbourne Recital Centre staff, clients, customers and stakeholders and promote a positive and co-operative working environment
- In this position you will come into contact with a large amount of information, interact with a range of stakeholders and be privy to a range of commercial-in-confidence issues that must be treated with strict confidentiality and sensitivity. The incumbent must have the ability to exercise a high level of judgement and maintain confidentiality when dealing with these issues.
KEY RELATIONSHIPS
Internal
- Front of House Team Leader and Visitor Experience Supervisor (daily)
- Visitor Experience Coordinator and Box Office team (daily)
- Visitor Experience Manager (regularly)
- Head of Marketing and Visitor Experience and other Melbourne Recital Centre team members (as required)
External
- Melbourne Recital Centre visitors (daily)
- Foyer Bars team (regularly)
- National and international artists and presenters (as required)
- External contractors, suppliers and associated third parties (as required)
CLASSIFICATION
Melbourne Recital Centre Enterprise Agreement 2021-2024 Grading 1.1.1 - $29.63 per hour plus superannuation guarantee, currently set at 11.5% from 1 July 2024 moving to 12% from 1 July 2025.
KEY SELECTION CRITERIA
- A proactive, warm and welcoming approach to interacting with people (essential).
- Highly developed interpersonal skills with the ability to maintain good working relationships with a wide range of people (essential).
- Customer service experience, preferably within spaces that welcome a diverse range of people (desirable).
- An appreciation for and working knowledge of music (desirable).
- An eye for detail and high standards of personal presentation (essential).
- Proficiency in languages other than English, fluent or conversational (desirable).
- The ability to both give and follow directions and maintain a high attention to detail in a calm and professional manner when working to a schedule (essential).
- A high level of personal organisation skills and responsibility to meet rostering and training deadlines (essential).
- A high level of self-awareness and compassion and an empathetic, conciliatory approach to resolving customer service issues that may arise (essential).
- A valid Victoria Responsible Service of Alcohol certificate and a valid Victorian Working with Children Check or the ability to obtain these prior to commencing in the role (essential).
OH&S RESPONSIBILITIES
In the context of Occupational Health and Safety policies, procedures, training, and instruction, as detailed in Section 25 of the Occupational Health and Safety Act 2004, employees are responsible for ensuring that they:
- Follow reasonable instruction.
- Cooperate with their employer.
- Maintain and observe all current Health and Safety policies and procedures.
- At all times, take reasonable care for own health and safety and that of other persons that may be affected within the Workforce.
OTHER RELEVANT INFORMATION
- The position is based at 31 Sturt Street, Southbank.
- The position is responsible for event delivery which involves irregular hours including evenings, weekends and public holidays. The position requires considerable flexibility and a commitment to meeting availability requirements.
- The recommended applicant is required to undertake and maintain a National Police Check, Working with Children Check (WWCC), and Responsible Service of Alcohol certificate, and hold valid working rights.
- Melbourne Recital Centre is an Equal Opportunity Employer.
- Melbourne Recital Centre provides a smoke free environment.
HOW TO APPLY
Please read the position description at www.melbournerecital.com.au/about-us/careers-at-mrc for further information about this position. (If link doesn't work, please copy / paste into your browser.)
Then, click the "Apply" button to upload your cover letter, a separate document addressing the key selection criteria, and your resume.
Applications close Wednesday 12 February. We will be looking at applications on a rolling basis.
ANY QUERIES
If you have any queries about the recruitment process or this position, please email recruitment@melbournerecital.com.au.
For more information about who we are and what we do, we encourage you to visit our website at www.melbournerecital.com.au (If link doesn't work, please copy / paste into your browser.)
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.