Description:
WYNDHAMERE MOTEL
Guest Service Agent
www.wyndhamere.com.au
We are currently seeking an enthusiastic a customer service orientated Guest Service Agent to join our busy Front Office team.
The property is a 4-star motel located in the heart of Shepparton. Comprising 46 motel rooms and apartments, our stylish and modern rooms are the ideal base for anyone who is travelling commercially or for leisure, who wants easy access to the many attractions of the Goulburn Valley region. A popular destination for weekend getaways, conferences, corporate visitors, leisure groups and families, the Wyndhamere Motel is conveniently located just two hours’ drive from Melbourne. The property is managed by 1834 Hotels.
Our GSA role is a key part of the daily motel operations by maintaining a high level of customer service and processing front office procedures effectively and efficiently with a high level of attention to detail.
The key responsibilities will include:
- Providing a high standard of customer service to all guests, at all times;
- Completing the front office procedures with a consistently high level of accuracy and attention to detail;
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and providing room keys;
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges;
- Answer, record, and process all guest calls, messages, requests, questions, or concerns;
- Coordinate with Housekeeping to track readiness of rooms for check-in;
- Supply guests with directions and information regarding property and local areas of interest; Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
- Administration, operational requirements and accounts follow up;
- Communicating the relevant information to the General Manager in a professional manner; and
- Any additional tasks deemed reasonable by the General Manager.
The ideal candidate will have:
- A can-do, responsible, and flexible approach to work with a strong work ethic;
- Prior experience in the front office function in a similar environment;
- Exceptional customer service skills; including friendly customer service demeanor;
- Proven ability to be a proactive individual with strong organisational and time management skills;
- Well-developed problem solving and analytical skills, excellent communication skills;
- A passion for exceeding guest expectations and providing a high standard of guest service;
- Ability to contribute and work as part of a small team;
- A strong eye for detail and a focus on accurate reporting;
- Capable and proficient in using computers/technology;
- Strong written and verbal communication skills;
- Exceptional personal presentation and grooming and
- A strong appreciation and compliance of workplace safety.
Previous experience in hospitality or a customer service-based role will be highly regarded. This is a casual role over a 7-day roster, including weekdays, weekends and public holidays. To apply, please submit your application, current references, and a covering letter that clearly demonstrates your suitability for the position.
*Confidential enquiries and requests for further specific information about the role are welcome.
*Only applicants with current rights to work in Australia will be eligible to apply for this role.
*We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.
1834 Hotels is a growing network of hotels, motels and resorts across Australia. Key to the management company's recent growth and success is its staff and recruiting exceptional candidates that fit with the company's culture is paramount.