Youth Lead, Training And Operations

Description:

PositionYouth Lead, Training and OperationsStatusFull Time, The Push works a 9-day fortnight(our office is closed every second Friday)Reports toHead of OperationsAward and ClassificationSocial, Community, Home Care and Disability Services Industry Award 2010, Level 3Contract PeriodFixed-term (12-month) contract until March 2026LocationThe Push, Collingwood Yards(with flexible hybrid working arrangements)Salary$73,795 - $79,135 + superannuationCommencementMarch 2025
Position OverviewThe Push is looking for a young person to support the management of our contemporary music training workshops. These workshops support the needs of young people at every stage of their music industry journey, providing interactive and engaging content across a range of topics. This position will also support operational delivery functions across the organisation.
Reporting to the Head of Operations, the Youth Lead, Operations and Training is a new position at The Push that will play a key role in supporting the organisation to uplift its Training Workshop product with a national focus. This will include process management and customer service activities aligned to training bookings.Our dream candidate is a self-starter who demonstrates great initiative, with a desire to learn new skills. Previous experience in training is desirable but not required. The successful candidate must be passionate about providing opportunities and training for young people in contemporary music across Australia.This position is a dedicated Youth Lead role, with the opportunity open to people under 26 years of age, as supported under the Victorian Equal Opportunity Act 2010, Section 12 (Special Measures).
About The PushThe Push is an Australian youth music organisation and registered charity based in Melbourne. Over three decades we have supported more than four million young people with access to contemporary music programs and events.Our work is guided by our purpose of giving every young person the opportunity to thrive and participate in Australian music.
As an organisation, we believe in our principles of:First Nations culture and community are integral to the way we work with young people in musicYoung people are at the centre of everything we doWe are representative of contemporary AustraliaOur work has impact, and we capture and measure our successWe are responsive to challenges and new ideas and ways of workingWe work together respectfully and collaboratively towards a common purpose
Position ResponsibilitiesAs guided by The Push 2022-2025 Strategy and with support from the Head of Operations, the Youth Lead, Operations and Training will;
TrainingManage the training booking process and communications for all incoming training requests.Allocate workshop facilitators and resources for all training bookings.Apply customer service principles when acting as the point of contact for The Push’s training product.Support marketing activities to develop the training product customer base.Develop documentation and help review and improve training processes.Assist in evaluating training products through feedback, surveys and performance assessments.
OperationsProvide support to the Head of Operations, with various tasks across the organisational budget, financial reporting and pay cycles.Manage the day-to-day receipt reconciliations for organisational purchases.Assist with administrative and compliance functionsManage the organisation’s public-facing email inboxes, providing timely and accurate referrals and supportSupport the management and of all systems, processes and policies as required to improve the efficiency and effectiveness of the organisation.
OverallIntermediate computer literacy including Office 365.Attend out of hours meetings and events, as required.Other duties, as directed by the Head of Operations.Qualifications, Certificates and LicensesThe selected candidate will need to successfully complete or possess a current:Working with Children CheckVictoria Police Background CheckFull Australian Driver’s LicenseRelevant tertiary qualification and practical experience in training and business operations would be beneficial but is not necessary.
Key Selection CriteriaAbility to manage multiple responsibilities and priorities.Experience in customer service and relationship building activities from first contact through to delivery. Demonstrated strong written and verbal communication skills, with the ability to liaise with diverse stakeholders.Self-starter who takes initiative when delivering work processes.Creative thinker with confidence to provide input into team and organisation-wide discussions.Big ideas to support The Push to achieve our organisational purpose of giving every young person the opportunity to participate and thrive in Australian music.
How to ApplyTo apply for this position, upload a copy of your CV and cover letter responding to each of the key selection criteria via The Push website here:www.thepush.com.au/join-our-team
Applications close 5pm AEDT, Friday 14 February 2025.
This position is a dedicated Youth Lead role, with the opportunity open to people under 26 years of age. The Push has dedicated youth roles, supported under the Victorian Equal Opportunity Act 2010, Section 12 (Special Measures) where an organisation “may take a special measure for the purpose of promoting or realising substantive equality for members of a group with a particular attribute”, in this case, age.The Push is an Equal Opportunity Employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information or other non-merit factors.The Push is a child-safe organisation and is committed to the safety and wellbeing of all young people across our programs, staff and board. The preferred applicant will be required to hold a Working with Children Clearance. Additionally, the preferred applicant will be required to undergo a Victoria Police Background Check.This position is subject to a 3-month performance review.