Customer Service Officer

Description:

flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details.

About the role:

• Open position available across Melbourne
• Contract/Temporary roles
• Located in urban areas with convenient public transport options, including our Elizabeth St location
• Easy-to-use timesheets, prompt weekly pay, and Real-Time Remuneration option

As a Customer Service Officer, your key responsibilities include:

• Manage inbound calls and email queries in a dynamic, fast-paced setting
• Display solid computer skills, following set processes and scripts
• Build strong relationships with both new and existing customers
• Process and track orders, assisting clients with transactions and enquiries
• Collaborate effectively with your team to achieve individual and group goals
• Organise your time efficiently to meet performance standards
• Maintain administrative accuracy, complete data entry tasks, and ensure smooth client engagement

Requirements:

• Minimum of 1 year of experience in a call centre or handling inbound/outbound calls
• Ability to perform under pressure in a fast-paced, agile environment
• Skilled in problem-solving within structured guidelines
• Resilient and calm when handling complaints or challenging conversations
• Professional and trustworthy approach
• Call centre experience is preferred but not essential
  

We are seeking a customer service superstar with excellent communication skills and a proven ability to engage effectively and sensitively with a diverse range of people. Please note, that the applications will be reviewed after 6th January.
Join the Hive and expand your opportunities: Apply once, access many.
As a flexhive member, enjoy benefits like 50+ retail savings, preferred super fund rate, and access to our learning platform (coming soon!). By joining our talent pool, you'll be considered for multiple job opportunities.
Our 3-step process:

1. Submit Application
2. Complete Work Preference Survey
3. Onboarding Training
   

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flexhive by Hudson opens a world of flexible jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.
flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.
Join us on Insta: @hiflexhive
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By applying, you accept to receive a follow-up email and text message to enter our qualification process.

This pay rate is inclusive of mandatory 25% casual loading