Aso7 Ict Service Desk Lead

Description:

Why work with us:

Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

About the role:

The ICT Service Desk Lead is responsible to the Manager, ICT Support Services and plans, executes and monitors the delivery of high quality and customer centric ICT Service Desk functions to all Department for Education sites.

The ICT Service Desk Lead coordinates and evaluates a range of first level ICT support functions and resources, within an Information Technology Infrastructure Library (ITIL) environment to ensure that outcomes and deliverables successfully meet the departments requirements. This includes ensuring workloads are managed and monitored, knowledge is robust, relevant and of value to customers.

The role leads the operational requirements of work received by the Service Desk, identifies, evaluates and implements improvements in Service Desk operations and manages performance matters, gaps and potential risks to service provision.

Qualifications:

Essential: Nil

Desirable: A tertiary qualification in an ICT related discipline or equivalent experience. ITIL V4 Foundations.

Special conditions:

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Remuneration:

ASO7 $108,109 - 116,864 per annum (1.0 FTE) + superannuation (11.5%) and leave loading

Enquiries:

Enquiries can be directed to Tony Tyler, Manager, ICT Support Services, email: tony.tyler@sa.gov.au.

Application instructions:

Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional note :

This is a full-time contract role (1.0 FTE), initial 12-month term contract.