Case Manager

Description:

We're seeking a Case Manager to join a growing team and play a crucial role in managing investigations, liaising with key stakeholders, and ensuring compliance with regulatory requirements.
This is a brand-new role within a dynamic organisation, offering a great opportunity for leadership, professional growth, and ongoing development.
This is a full-time, permanent position based in Melbourne, VIC, with flexible working hours.
ABOUT THE COMPANY
Our client are leading providers of professional investigation services, trusted by Australia’s largest insurers and serving self-insurers, law firms, and corporate clients nationwide.
They are committed to integrity, excellence, and outstanding customer service, but above all, they take pride in fostering a strong, supportive company culture. They prioritise validation, professional development, and ongoing support to ensure your success.
This is an exciting opportunity to join a highly collaborative team in a dynamic work environment, where you’ll be part of a friendly and nurturing culture.
ABOUT THE ROLE
Reporting directly to the Head of Investigations, you will be responsible for:

• Client & Stakeholder Management – act as the primary contact for the client, ensuring smooth interactions and strong relationships with insurance and legal partners.
• Case & Investigation Management – review client instructions, develop strategies, coordinate investigations, and ensure compliance with KPIs, SLAs, and legislation.
• Leadership & Training – mentor and support a small team of investigators, providing technical guidance and training.
• Compliance & Reporting – ensure investigations align with regulatory standards, monitor case management quality, and produce reports as required.
• Professional Development – an interest in obtaining an Investigator license and conduct investigations as needed.

This role requires strong leadership, claims management expertise, and a commitment to delivering high-quality case outcomes.
ABOUT YOU
We're looking for a proactive leader with a strong background in insurance and investigations. Ideally, you have:

• Insurance & Claims Management Experience – proven background managing motor accident claims (injury) in Victoria, with at least 3+ years managing claims, including reviewing third party reports.
• Technical Expertise – strong knowledge of personal insurance claims processes, and legal frameworks.
• Problem-Solving & Case Management – ability to assess investigations, identify key issues, and progress cases efficiently within set timeframes with minimal oversight.
• Leadership & Teamwork – experience mentoring teams, leading investigations, and driving results under tight deadlines would be advantageous, but not essential.
• Communication & Reporting – excellent verbal and written skills, including critical analysis and report writing, with the ability to liaise effectively with clients, investigators, and internal teams.
• Attention to Detail & Organisation – ability to multi-task in a fast-paced environment, while maintaining accuracy and ensuring business objectives are met.
• Tech Proficiency – strong computer skills, including Microsoft Office and case management systems.
• Professionalism & Attitude – confident, motivated, and adaptable, with a positive approach to challenges.
• Eligibility – have full and unrestricted working rights in Australia (sponsorship/temporary visas not considered).

Police and background checks are required for this role.
If you're an experienced claims professional looking for your next challenge, we'd love to hear from you. Apply now with your resume and brief cover letter!