Description:
Do more, dream more, become more. Welcome to Bendigo.
About us
We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.
Be the difference. Be part of Bendigo Bank.
About the role
As Customer Service Officer, you will be the face of the branch. Historically referred to as Bank Teller, our Customer Service Officers are leading the way with our unique philosophy.
You will be given the training you need to do what you do best – help customers with transactions, educate them on our online platforms and tools, recommend the bank’s products and services to help them achieve their financial goals.
This position is located at Dromana. The role is full-time, permanent. The roster is 76 hours per fortnight.
About you
You’re looking for a job where you can make a real impact for both your customers and your community. You thrive in a fast-paced and varied role where you can help your customers meet their financial goals. You want a job where you can help your community achieve big things and have some fun along the way. You will be comfortable working in a changing environment as we adapt to digitization and educate and support our customers with their digital literacy and online banking needs
You will bring:
-
Extensive experience in a customer service environment
-
Demonstrated competence in achieving consistent sales results
-
An ability to confidently talk to customers face-to-face and over the telephone
-
An eagerness to understand and share with others what makes our bank different
-
Experience in the banking and finance industry - a plus but certainly not essential
Why us?
There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.
To find out more about our Retail Banking roles visit - https://careers-ext.bendigoadelaide.com.au/branch-network.
At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.
Screening and interviews may commence prior to closing date.
Please note – once you have submitted your application you will receive an email to complete a Pymetrics Online Gaming Assessment. This will take approx. 20-25 minutes and is required to ensure a fair and equitable process. Following this you will be contacted to advise of next steps. Please check your junk folder if the email is not received within 30 minutes.
Further Information
Please review the Position Description: Customer Service Officer_Community Bank_May 2022.pdf
Please note, all internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process or if you would like to discuss the position further.
Manager Name: Fiona Somjee - Community Company Manager
Manager Email: Fiona.Somjee@bendigoadelaide.com.au
Manager Phone: 0431 138 051
For more information, please see the Application Process for Internal Candidates page.