Senior Manager, Digital Banking & Innovation - Hybrid

Description:

Potential to work in multiple locations in AUS

• Join a fast growing organisation!
• Drive digital banking innovation and customer engagement!
• Be a leader of MyState’s digital banking strategy.

At MyState Bank, we’re transforming the way customers engage with banking, focusing on simplicity, security, and innovation. This is your opportunity to make a lasting impact, driving digital adoption, innovation, and engagement while working with cutting-edge technologies and an agile, forward-thinking team.

This role is open to candidates based in Tasmania, Sydney, Melbourne, or Brisbane, with flexible hybrid working arrangements.

A Day in the Life

As a key leader in MyState’s digital transformation, you drive the strategy and execution of cutting-edge digital banking experiences. You work closely with executives, technology teams, and fintech partners to shape the future of MyState’s mobile and online banking, ensuring every digital interaction is seamless, secure, and customer focused.

Your role is a blend of big-picture thinking and hands-on execution, one moment, you’re refining the digital roadmap to prioritise innovation and growth, the next, you’re deep in discussions with designers and developers, ensuring new features meet customer needs. You navigate regulatory requirements, risk considerations, and emerging trends, balancing compliance with forward-thinking digital solutions.

You thrive on collaboration and problem-solving, whether it’s integrating a new payment technology, analysing adoption metrics to optimise engagement, or influencing key stakeholders to support the next phase of digital banking evolution.

What We Are Looking For

• Proven experience in digital banking leadership, ideally within financial services, fintech, or banking.
• Expertise in digital product management, UX/UI design principles, agile methodologies, and innovation frameworks.
• Strong understanding of emerging fintech trends, open banking, payments, and digital transformation.
• Ability to drive digital adoption strategies and optimise customer journeys through data and insights.
• Exceptional stakeholder management and leadership skills, with experience influencing C-suite and executive teams.
• Experience with cybersecurity, compliance, and regulatory requirements in digital banking.
• A passion for innovation, customer experience, and digital excellence.

Key Responsibilities

• Own and execute the digital banking strategy by developing and leading a roadmap that enhances mobile and online banking experiences, aligning with MyState Bank’s broader strategic objectives.
• Drive innovation and customer-centricity by identifying emerging trends, fintech partnerships, and new technologies to keep MyState Bank at the forefront of digital banking.
• Lead digital product development through the end-to-end product lifecycle, from concept to delivery and continuous optimisation.
• Enhance digital customer experience by improving usability, accessibility, and security to drive engagement and satisfaction.
• Manage stakeholders and vendors, collaborating with senior executives, technology teams, external vendors, and fintech partners to deliver best-in-class digital banking solutions.
• Ensure compliance and risk management, maintaining adherence to AML, CTF, cybersecurity, and data privacy regulations while driving operational efficiencies.
• Leverage data and analytics to measure performance, optimize digital experiences, and drive business growth.

Oh hi! We’re MyState. You might know us as Tasmania’s local bank, but our group also includes TPT Wealth.

Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing quickly, both in and outside of Tassie. It’s a really exciting time to join our team. We’re determined to do things in ways they’ve never been done before and make a real difference in the lives of our customers.

We know we’re better when we’re in this together and only win when our people, customers, and community win too.

Our strategy is bold and brave, and we’re growing quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we’re looking for?

To request a position description or for any further information, please get in touch with us at talent@MyState.com.au.

To apply for this role, click “Apply Now” by midnight 09 March 2025. As part of your application, please provide a cover letter outlining who you are and why you are applying for this role.

Employment with MyState is subject to a Bankruptcy, Police, and Credit check to verify your suitability to work in the finance sector.

MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.