Description:
DescriptionAbout the team:
Our team is dedicated to delivering exceptional service while managing our customers' superannuation benefits with the utmost care and efficiency. We believe that our success hinges on our commitment to customer focus, teamwork and meeting service level agreements (SLAs).
Your new role
As a Senior Administrator you will play a critical part in supporting the team with managing and processing member requests, including manual benefit payment processing. Your responsibilities will also include ensuring data accuracy and integrity while providing technical guidance and resolving complex Defined Benefit (DB) Administration issues.
Your success in this role will come from your self-motivation and ability to work independently while maintaining a positive, collaborative and open mindset that will benefit both the team and CSC.
Responsibilities will include:
- Performing daily operational tasks, including the calculation and processing of manual benefits, while supporting team members with benefit-related queries
- Interpreting and applying relevant legislation, regulations, and guidelines to ensure accurate information is provided to stakeholders
- Assisting the Team Leader in mentoring, training, and cross-skilling team members support process improvements and maintaining seamless business operations
- Monitoring resource allocation and managing work distribution within the team
- Drafting, reviewing and updating internal procedures and documentation to uphold accuracy and compliance
- Coordinating system functionality testing, identifying and addressing any errors or issues
- Ensuring member records are updated following audits and quality assurance processes
- Serve as an escalation point for complaints and issues, ensuring timely resolution and stakeholder satisfaction
Skills And Experiences
What you’ll need to excel
- 2-3 yrs experience in superannuation with a solid understanding of superannuation processes
- Highly developed analytical skills with confidence in calculations and spreadsheets
- Excellent communication, critical thinking and problem solving skills
- Skilled at translating complex superannuation data into simple, member friendly language over the phone
- RG146 qualification is not mandatory but will be considered an advantage
- Experience in applying and interpreting legislation, regulations or other guidelines
- Experience updating member records from individual audits and quality assurance processes, including quality assuring other team members
What you’ll get in return
- Permanent position within a collaborative and supportive team
- Continuous learning opportunities and the ability to cross train within the team and across the business
- Opportunity to develop your career through future leadership and/or deepen your technical knowledge through a variety of learning, development and training
- Flexible workplace arrangements (Canberra – 2 days in the office) or remote full time for interstate candidates
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role
What you will need to do now
You will need to provide a current resume and a one page statement addressing your suitability to the position. For any queries relating to this role, please contact tina.phengrasmy@csc.gov.au
- Please note: Agency submissions will not be considered for this position.
- Applications close : Wednesday 26 February 2025, 5:00 pm
Why CSC? - The drive to make a difference.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.
Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers