Description:
Description- Melbourne CBD close to Flinders Street station
- Ongoing Opportunity
- Hybrid working (majority of your working week in the office)
Your role
You lead the delivery and continuous improvement of a portfolio of harm prevention and recovery services to VMIA clients that directly contribute towards a more confident and resilient Victoria.
You use your deep understanding of client centric service management processes to deliver creative, effective, and world-leading solutions that directly impact client outcomes.
Your role reports to the Manager, Service Development & Operations, within the Risk, Insurance and Claims Solutions Division.
What you do
As Digital Product & Service Lead, you support cross-functional teams to deliver a portfolio of risk services, supporting Risk Advisory, Client Capability and Harm Prevention Teams in their client facing engagements .
• For each service in your portfolio, you support the service owner and other stakeholders to set a vision for what the service will achieve, as well as annual objectives and targets.
• Based on service objectives, you work with Service Owners to develop service management plans detailing how each service will be delivered, resourced, and evaluated.
• You manage the systems and processes that make up the services in your portfolio in line with service management plans. This includes administering digital platforms and associated vendor contracts , providing user support, implementing communication plans, and coordinating cross-team activities to achieve objectives.
• Create and implement service improvement plans based on client needs and business strategy by analysing and documenting services using methods such as service blueprints, process mapping, client personas, customer journey mapping and procedure writing.
• You use a range of research methods to understand client needs and contemporary service design techniques to improve services.
• You may also be involved in developing new services.
Who you work with
• With your strong stakeholder management skills, you will work with the Heads of VMIA teams and their team members to design, develop, and deliver services.
• You build constructive working relationships with partner organisations, suppliers, and clients.
• You engage with VMIA’s clients to research service topics, test ideas and prototypes and plan services releases.
About you
You have experience leading digital product and/or service development and delivery drawn from learning & development, product design and management, project or change management, marketing.
• Strongly demonstrate project management skills and a willingness to embrace agile project management methodology.
• Excellent experience procuring and managing SaS platforms (software as a service), including working with suppliers to ensure service levels are met and improvement plans are implemented.
• Proven effective consulting experience background with the ability to influence, apply critical thinking, network, and build effective relationships.
• Ability to pick up complex concepts around risk management, insurance and insurance practices, machinery of government etc.
Qualifications
You hold a qualification or relevant experience in product/service design or management, adult education, learning and development, change management, marketing, communications, organisational behaviour, business, or other related discipline.
Benefits
There are many reasons to work at VMIA, here is how we will support you:
- Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for majority of your working week in a collaborative office environment fostering connection and strengthening networks.
- Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carers. And we’re breastfeeding friendly accredited.
- Learning and development - You’ll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
- Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellbeing leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
- Culture and lifestyle - People are at the heart of everything we do! On offer is an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave and assistance with transitioning through life stages such as welcoming a new baby or retirement.
- Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.
Diversity and Inclusion
- Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
- Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
- We have a bold and ambitious Diversity and Inclusion Program shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
- Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.
Our aspiration:
- Diversity, inclusion, equity, and belonging are part of VMIA’s culture.
- Everyone has a role to play.
- We support and advocate for diverse groups in our organisation and beyond.
How to apply
Please submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you. If you have any questions about the position or the application process, please email talentacquisition@vmia.vic.gov.au.
We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process via talentacquisition@vmia.vic.gov.au.
Other relevant information
Preferred candidates will need to complete pre-employment screenings before starting their employment, which involve a range of different assessments some of which cover:
- Working eligibility: Your working rights in Australia need to be verified.
- Employment History verification: Confirms a candidate's employment details, including employment dates and compensation.
- Academic credentials check: Employers can verify a candidate’s educational qualifications to ensure they are accurate and legitimate.
- National criminal history records (police) check: Compares the candidate’s details against police history information to determine any criminal record. In some cases, the police check can go for manual vetting with the ACIC. This means there will be a delay whilst they process their check manually.
- Pre-employment misconduct check screening: Used to verify the identity, integrity, and credentials of potential employees and to ensure they have not been involved in any misconduct in their previous employment or education.
- Financial background checks (e.g. AML, bankruptcy): For applicable roles including Heads of Departments and staff working within the Finance teams.
It is a requirement that employees attend office-based days (majority of your working week in the office) at their primary work location. In line with this requirement, applications from interstate will only be considered if the candidate is able and willing to relocate to Victoria.