Description:
Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!
About Diamond Energy, an Energy Bay Brand
Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.
Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.
An exciting opportunity ( Full-time role ) has arisen in the Generation team at Diamond Energy, an Energy Bay brand.
Diamond Energy prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023! We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.
We are looking for a commercially driven Key Accounts Specialist to join our dynamic team. This role will focus on building relationships with C&I, key accounts customers, enhance customer experience and further enhance process improvements relating to key accounts / C&I customers. This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional customer service to our clients.
To learn more about Diamond Energy, please visit https://diamondenergy.com.au/
Energy Bay Culture
Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.
Our Vision: Generating Change
Our Mission: Your partner in delivering decentralised net zero energy solutions
Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner
As a Key Accounts Specialist with Diamond Energy, you will be responsible for:
• Developing strong relationships with primary contacts/accounts payable team representatives across our clients portfolio
• Primary point of contact for existing key account / C&I / corporate customers
• Ensuring timely and successful follow up of customer enquiries / follow up actions (either directly or monitoring), including follow up of commercial inbox and phone enquiries
• Working closely with Accounts Receivable to ensure that appropriate contacts are established and updated
• Liaising with cross-functional internal teams to improve the entire customer experience, including contract acceptance, onboarding, first bills, account setup and ongoing billing/payments
• Undertaking ongoing reviews to enhance key accounts / C&I customer experience and enhance process improvements relating to key accounts / C&I customers
You will be successful in the role if you possess:
• Understanding the basics of Energy Industry value chain and experience within the retail electricity industry
• A minimum of 2-3 years experience in a customer facing role
• Excellent communication, negotiation and active listening skills with the ability to communicate with key stakeholders at multiple levels
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Proven ability to juggle multiple tasks and priorities while maintaining attention to detail
• Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energy
You’ll love working here because:
• We believe in responsibility and reward you for taking initiative
• We’re a successful, fast-growing company with an entrepreneurial vibe
• We love to promote internally and offer development opportunities
• Comprehensive training and mentorship from experienced professionals
• New office location, with stunning panoramic views, close to Burnley train station
• We have a great work culture, come and join our team!
By joining our team, you'll be contributing to supporting renewable energy. Your work as a Key Accounts Specialist will directly impact our ability to help our customers live greener and cleaner.
Diamond Energy prides itself on being a diverse and an equal employment opportunity employer.