Description:
we.people has partnered with a rapidly growing MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients. With a collaborative and forward-thinking culture , they don’t just offer jobs—they offer careers with endless opportunities to grow, learn, and lead. If you thrive in a dynamic environment where innovation, teamwork, and career progression are a priority, this is the perfect opportunity for you.
What You’ll Be Doing As a Level 1 IT Support Desk Analyst , you will:
- Be the first point of contact for clients, ensuring their IT issues are resolved efficiently and professionally.
- Work closely with the Service Desk Team Leader to manage and distribute tickets effectively.
- Troubleshoot and provide first-line support for a variety of IT issues, including networking, cloud services, Microsoft 365, and system performance.
- Aim for first-call resolution , ensuring clients receive outstanding service with minimal downtime.
- Maintain accurate documentation and ticketing records to enhance knowledge sharing and efficiency.
- Collaborate with senior engineers to learn new technologies and contribute to the team's technical growth.
- Participate in on-call rotations and after-hours support when required.
- Help shape the company’s service excellence by contributing ideas and best practices.
What You’ll Master
- Expertise in Microsoft Modern Work solutions , including M365 and Windows 10/11 Enterprise .
- Advanced troubleshooting techniques for networking, system performance, and cloud-based solutions .
- Strong communication and documentation skills to ensure smooth service delivery.
- Relationship-building with clients, suppliers, and internal teams.
- Staying ahead of technology trends through continuous learning and development.
Requirements
What We’re Looking For Essential:
- At least 1 year of experience in an IT help desk or service desk role.
- Certifications in Microsoft M365, Windows 10/11, or Teams (or a willingness to obtain them).
- A solid understanding of Microsoft Modern Work solutions .
- Experience with tools like ConnectWise, N-Central, Unifi AP and switches, and FortiGate firewalls .
- Strong problem-solving ability with a customer-first mindset.
Desirable:
- Previous experience working in a Managed Service Provider (MSP) environment.
- A Bachelor’s degree or equivalent in IT, Computer Science, or a related field.
Technical Skills:
- Strong knowledge of MSP technology stacks .
- Hands-on experience troubleshooting networking, backups, cloud solutions, M365, and Azure .
- Understanding of security best practices and IT infrastructure management.
Benefits
What They Stand For This company is built around empowering their people and their clients. They believe in:
- Service Excellence – Providing technology solutions that truly make a difference.
- Continuous Growth – Investing in people’s development through training, mentorship, and career pathways.
- Collaboration & Teamwork – Creating a workplace where knowledge-sharing and teamwork drive innovation.
- Forward Thinking – Staying ahead of the curve and adapting to new technologies and methodologies.
- Accountability & Integrity – Always doing what’s right, ensuring transparency, and delivering value.
Why Join Them?
- A company that invests in YOU – Training, certifications, and mentorship programs to accelerate your career.
- Competitive salary and benefits – Be rewarded for your hard work and dedication.
- Work-life balance – Hybrid working options with a supportive, flexible culture.
- Career progression – Clear pathways to move into more senior roles or specialize in your chosen field.
- A fun, inclusive, and high-performing team – Be part of a company that values its people as much as its clients.
If you’re passionate about IT support, love solving problems, and want to be part of a high-growth, people-focused MSP , apply now and take the next step in your career!