Description:
- Live in a vibrant community focused on cultural preservation and sustainable development
- Ensure exceptional customer service and efficient postal operations that meet community needs
- Enjoy a competitive salary circa $100,000 - $115,000 PLUS 11.5% super and additional benefits!
- Additional benefits include relocation assistance, 5 weeks annual leave, 17.5% leave loading, subsidised housing, access to an Employee Assistance Program (EAP) and MORE!
Kowanyama Aboriginal Shire Council
Kowanyama, meaning "place of many waters" in the Yir Yoront language, is a vibrant community located on Queensland's Cape York Peninsula. Home to the Kokoberra, Yir Yoront, and Kunjen clans, each with distinct languages and cultural traditions, the Council is dedicated to preserving this rich heritage while fostering sustainable development. It offers a comprehensive range of services, including essential utilities, aged care, children's programs, and community facilities such as a post office, supermarket, and airport.
The Council actively manages natural resources through initiatives like the Kowanyama Land & Sea Rangers, emphasising environmental stewardship. By prioritising community engagement and cultural preservation, Kowanyama Aboriginal Shire Council provides a unique opportunity for professionals passionate about making a meaningful impact in a culturally rich and naturally stunning environment.
The Opportunity
Kowanyama Aboriginal Shire Council is looking for a full-time Post Office Manager based in Kowanyama, Queensland.
Reporting to the Executive Manager Community Services and Cultural Heritage, this role is accountable for managing the efficient and effective operations of the Kowanyama Post Office, including its services and team.
More specifically, your responsibilities include but are not limited to:
- Overseeing banking operations
- Managing daily operations, including customer service, mail processing, and general sales
- Ensuring accurate record-keeping and compliance with Australia Post and Council guidelines
- Maintaining and balancing the Automatic Teller Machine and stock levels
- Updating and maintaining an accurate Procedures Manual
- Supervising, mentoring, and providing development opportunities for staff
- Resolving customer complaints and managing conflict effectively
- Ensuring adherence to workplace health and safety standards
- Developing and implementing strategies to increase merchandise sales
- Collecting and maintaining data and statistics for reporting purposes
- Managing financial performance against budget targets
- Ensuring compliance with Council’s Code of Conduct and policies
- Fostering a positive and productive workplace culture
What you'll bring
To qualify, you will need demonstrated experience and understanding of Australia Post operations and a high level of knowledge in PC-based applications, including the Microsoft Office suite and Post Office systems. A minimum of 2–3 years of experience managing a customer-focused service environment, preferably in a Post Office or similar role, will also be essential. You will also need the following qualifications and certifications:
- Responsible Service of Alcohol Queensland certification or willingness to complete prior to commencement
- Experience in the maintenance and operation of an ATM machine or willingness to undertake training
- National Police Clearance
- Current Manual Driver’s Licence
Additionally, the following skills and background will be highly valued:
- Previous training and licences with Australia Post services
- Strong supervisory skills with the ability to train and mentor staff in Australia Post systems, policies, and procedures
- High-level customer service and cash-handling skills
- Knowledge and understanding of Aboriginal and Torres Strait Islander cultures
- Experience working and living in remote areas or Aboriginal communities
As our ideal candidate, you will possess the following soft skills that will make you succeed in this role: exceptional communication and interpersonal skills, strong organisational abilities, and a proactive approach to problem-solving. Additionally, attributes such as energy, resilience, respect, and a commitment to fostering a positive and inclusive team environment will make you a perfect culture fit.
This is a dynamic role for a motivated professional who thrives in a customer-focused, community-oriented environment. You will be instrumental in ensuring the efficient operation of the Kowanyama Post Office, providing excellent service to the community, and supporting the Kowanyama Aboriginal Shire Council’s mission to deliver quality services and opportunities for its residents.
Benefits
The successful candidate will be rewarded with an attractive salary ranging from $100,000 to $115,000, PLUS 11.5% super and additional benefits including:
- 5 weeks of annual leave with 17.5% annual leave loading
- Subsidised housing
- Relocation assistance
- Access to Employee Assistance Program
- Ongoing professional development and mentoring
If you are ready to make a meaningful impact in a culturally rich environment, we invite you to apply for the Post Office Manager position at Kowanyama Aboriginal Shire Council. Join us in fostering community engagement and cultural preservation!