Senior Ict Business Analyst

Description:

Windermere is an independent, not for profit community service organisation working across Victoria including key regional locations, to help those who need it most. Established in 1992, the aim remains to build stronger, connected and supported communities.

Windermere’s aim is to get in early to help children, families and individuals find the best solutions for their varied and complex issues. Support comes in many forms with a focus on intervention, prevention and education to make a difference in the areas of:

Integrated Family Services, Health & Community Services, Victims Assistance Program, Early Childhood Education and Care Services, NDIS Services, Evidence Innovation & Practice, and Trauma and Recovery Services, to respond quickly to emergencies, disasters and emergent needs.

Reporting to the ICT Program Management Lead, the Senior ICT Business Analyst is integral in achieving ICT results which are aligned with the larger picture of the organization and its strategic goals. Responsible for championing the business analysis function and ensuring solutions align to Enterprise Architecture and Solutions Offering, therefore 10 years+ BA experience is essential.

This role comprises 80% business analysis and 20% project management activities and requires a mastery proficiency in innovation and continuous improvements, plus excellent service delivery, collaboration and co-ordination capabilities.

This newly created 2-year position (potential for ongoing permanent employment) will form an integral part of the delivery of Windermere’s digital strategy and enterprise ICT investment and uplift.

The right candidate will have a desire to explore new frontiers and will join Windermere at an exciting time, as we mature the digital landscape!

Why work at Windermere?

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd! Windermere offers staff a wide range of unique benefits beyond the salary.

• Flexible Ways of Working – 2 days at home and 3 in the office!
• Above Award Personal Leave and Wellness Day
• 17.5% annual leave loading
• Gifted days off (between Christmas and New Year)
• Employee Referral Program - $500 per referral
• Flexible Leave Scheme (50/52, 51/52)
• Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
• Structured performance and 1-on-1 development check-ins and secondment opportunities
• Staff discount program for everyday items
• Opportunities for professional development
• Study Leave provisions
• Rostered Days Off
• 9 Day Fortnight
• Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our staff survey from May 2024, 90% of respondents said they were " proud to work at Windermere " and 89.7% feel " we are committed to diversity, equity and inclusion ".

Now, let’s talk about this exciting opportunity!

As an experienced ICT Business Analyst you will join our Digital Transformation portfolio, led by a future-focused director with high impact multi-faceted results spanning a 25-year ICT career. You will have a strong drive for comprehending business problems and providing solutions to maximise value to stakeholders.

On a daily basis you will work closely with our internal customers to undertake end to end delivery of business solutions demands, and coordinate with them to determine who is responsible for testing, validating, evaluating new applications and functions, and determining issues in services and software.

You will be highly skilled in requirements gathering in a succinct and presentable way and confident supporting innovative and creative idea generation. You will enjoy multi-tasking and getting things done quickly and accurately. You will be passionate about mapping current state and future state and influencing results.

You will be a highly organised, excellent communicator and listener with independent thought and an inquiring mind and confident building rapport and relationships. You will collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.

You will show Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions.

Excellent analytical, problem-solving and critical thinking skills are essential along with a strong understanding of technology platform, APIS and integration of various applications.

You will also be required to:

• Use Lean Six Sigma problem solving techniques for process related problems
• Support in business case development
• Support RFI, RFQ, demo and coordinate with internal stakeholders
• Support PMO and project management issues and documentations

As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay

Key Selection Criteria:

• Bachelor’s degree in business systems or information systems (Mandatory)
• Excellent analytical, problem-solving and critical-thinking skills with certifications in Lean and Six Sigma Green or Black Belt (desirable).
• 10+ years of demonstrated, applied technology-focused business analyst experience, with 5+ years senior professional experience of with track record of deliveries in fast paced environments
• Experience delivering CRM, ERP and Website projects is highly desirable
• Knowledge and expertise in the use of business analysis methodologies and tools ideally from BABOK. Certifications in IIBA (International Institute of Business Analysts) preferred
• Expertise in requirements gathering, process mapping, system documentation, and business systems development is a must. Experience deploying end-to-end problem identification, business process mapping, workshopping,
• Excellent data analysis skills and high proficiency in MS Excel
• A strong understanding of technology platforms and applications will be required
• Outstanding verbal and written communication skills, including the ability to communicate at all levels with clarity and precision and the ability to make effective presentations. Capabilities in change management is a plus
• Strong influencing and negotiation skills and experience in working with stakeholders to manage their expectations and engaging them to address solutions design
• Proficient in MS Visio, BPMN 2.0, MS Excel, PowerPoint and SharePoint
• A working knowledge of project management with PMBOK (Project Management Body of Knowledge) such as CAPM and PMP but not compulsory.
• Working knowledge of Agile Scrum is added advantage but this is not a Scrum Master or a system developer role
• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• If shortlisted, candidates must submit a copy of qualifications and certifications for verification prior to interview
• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers’ Licence
• Willingness to undertake relevant pre-employment screening and checks - including Police Check, Pre-Employment Medical and Working with Children's check
• Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email opportunities@windermere.org.au

Windermere is committed to creating equitable environments for consumers and employees, this by building diverse and inclusive services and wor spaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.