Description:
Shannons, Australia's leading insurance provider for motoring enthusiasts currently has an opportunity available to join our dynamic team of motor assessors where your passion for motoring will drive your career forward! This position is available in Melbourne.
About the Role:
As a Shannons Motor Assessor you will bring your experience as an existing motor assessor or leverage your industry expertise gained through your trade qualifications in either panel beating, spray painting or motor mechanics (cert III) to assess vehicle damage. With a passion for cars and keen eye for detail you will manage a diverse range of motor claims negotiating safe, cost effective repairs and ensuring exceptional customer outcomes.
Key Responsibilities:
- Manage the assessment and repair process, negotiating cost effective and safe repairs.
- Deliver exceptional customer experience by providing superior service and support.
- Cultivate relationships with industry partners and internal teams.
- Work collaboratively within a team to achieve common goals and contribute to the team success.
- Enjoy and promote a high-performance culture within the organisation.
What You Bring:
- Trade qualification (Cert III) in panel beating, spray painting, or mechanics plus 5 years post trade work experience.
- Demonstrated experience preparing repair estimates and delivering customer service excellence.
- Must have experience in assessing vehicles or smash repair experience.
- Strong organisational skills and excellent time management.
- Ability to work well within a team environment and support colleagues.
- A proactive approach to enhancing customer satisfaction.
- Commitment to maintaining high performance standards.
- Current unrestricted driver’s license.
As part of the Suncorp network, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.