Managing Director, Nielsen Tam

Description:

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too.

The Managing Director is the senior leader accountable for the end-to-end management of the OzTAM and RegTAM services, relationships and contracts. The primary focus of this role is to develop and execute business strategies & comprehensive business plans that aim to ensure the continued satisfaction of the key clients and their stakeholders.

Key Accountabilities:

1. Maintaining the integrity of the currency data, aligning with clients on industry/client needs and negotiating key service innovations, as identified and agreed with the clients.
2. Facilitating the ongoing development & management of these services to proactively identify opportunities to drive greater client value.
3. Managing internal & external stakeholders through complex/technical data integrations, ensuring the timely delivery of both the daily service as well as all agreed service modifications and enhancements.
4. Preparing, implementing and executing upon comprehensive business and project plans.
5. Team Leadership: Developing and leading unified teams to deliver excellence. Breaking down internal silos to facilitate a cohesive, efficient and profitable business unit.
6. Responsibility for the development of all proprietary systems and integration with relevant vendor systems to support the current delivery and future delivery of the services.
7. Continually improving operational outcomes and driving service development opportunities to meet evolving industry needs.
8. Building trust-based relationships with key contacts at the client; striving to independently build deeper and wider relationships within and across the client organizations by building a comprehensive understanding of the industry, the clients, their stakeholders, and the marketplace.
9. Identifying and managing mutually beneficial opportunities to partner with the client, including evolved services and data integrations.
10. Managing the contractual relationships with both Clients and Vendors, conducting client interactions to build and maintain high levels of customer satisfaction across all subscribing products.
11. Complying with all reporting requirements of both the above contracts & internal reporting.
12. Ensuring that all company policies and legal guidelines are communicated throughout the organization and that processes are in place to ensure adherence to the policies & guidelines.

Experience, Knowledge & Qualifications:

1. Proven experience in an executive leadership or managing director role, preferably in a B2B service industry.
2. Proven track record in operational execution and delivery.
3. Proven leadership & people management skills.
4. Demonstrable experience in developing strategic business plans and executing those plans successfully.
5. Thorough knowledge of market changes and forces, with diverse experience across different areas of business management.
6. Strong understanding of business performance measures and corporate financials.
7. Analytical thinking/logical reasoning.
8. Strong communication & interpersonal skills.
9. Outstanding analytical and problem-solving abilities.
10. Ability to influence others.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.