Service Desk Consultant / System Analyst

Description:

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.
We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.
This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.
What our people say:
“We are working towards a very bright future.”
“It's a company with vision and a promising future.”
The transformation you’ll experience
At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together.
Why you’ll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
Valuable employee benefits
• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry certifications and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered
Commitment to supporting Australia’s veterans Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.
What our people say:
“Atturra has a great working environment and management are very supportive of their staff.
We celebrate success and have fun while working hard.”
What you’ll be doing
We are seeking a talented and energetic professional to join our Service Desk Team. This person must be able to communicate with a variety of different clients and must have strong analytical skills. The ability to work in a cohesive team (Atturra and the client team) is important for this role.
As a Service Desk Consultant, you are the essential first line of assistance to our clients, providing them with application support and functional services with-in the QAD application.
This is a permanent full-time role, preferably based in our Brisbane office but happy to consider applicants from Canberra, Melbourne and Sydney.
• Provide application and system operational support to clients.
• Deliver support analysis & troubleshooting, software testing, advice on best practices.
• Take ownership of tickets and diligently monitor Service Desk SLA’s ensure all tickets are responded to promptly and regularly.
• Contribute to authoring documentation & how to guides.
• Contribute root cause analysis as required to address recurring incidents.
• Work with other senior consultants and managers to facilitate the overall happiness of clients.
• This role does include a rotating after hours on call component for which an allowance is
paid. Average call volume less than one per week, usually after 6am.
What will make you successful in this role?
• Application support experience with QAD ERP system is highly desirable but happy to look at applicants with other manufacturing ERP system experience like SAP, NetSuite etc
• Previous experience working in a Help Desk environment; capable of and handling competing priorities.
• Previous experience working within the manufacturing industry is desirable.
• An alignment with our company values.
• Proven ability to perform Analysis, Design, Configuration and Test activities for QAD ERP
solutions or similar manufacturing ERP's.
• Must have effective written and verbal communication skills, with both technical and nontechnical audiences.
• A passion and drive for continuous learning and self-improvement.
• Ability to work in an ever-evolving and fluid solution-focused environment.
• A strong desire to exceed client expectations.
• Previous experience working in a Help Desk environment.
How to apply
Careers | Atturra
https://atturra.com/au-en/careers
Recruitment Agencies/Headhunters:We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.
Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.
This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.
ATTURRA OPERATIONS PTY LTD