Systems Support Officer

Description:

Job description
Agency Department of Corporate and Digital Development Work unit Across Government Systems
Job title Systems Support Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Darwin
Position number 20817 RTF 317027 Closing 03/03/2025
Contact officer Trevor Hopps, System Manager, Across Government Systems on 08 8999 1545 or
trevor.hopps@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=317027
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Provide technical and business support to client agencies in the use of a range of enterprise corporate systems including
request fulfilment, incident resolution, appropriate escalation of complex issues, and provision of information and services
relevant to the systems supported.
Key duties and responsibilities
1. Provide first point of contact for all new and existing corporate systems support issues and requests (phone, email and
portal requests).
2. Accurately capture, record and maintain issue and resolution data in accordance with existing policy, process, and
procedures.
3. Maintain support documentation including work instructions, system and user guides, process documentation, training
content, and FAQ’s.
4. Run and action integrity and access review reports to ensure exceptions are addressed in a timely manner.
5. Deliver training and instruction support to clients and junior team members as required.
6. Actively participate as a full member of the Branch contributing innovative ideas and solutions and supporting Branch
initiatives.
Selection criteria
Essential
1. Proven ability to deliver common ICT service desk functions relevant to the support of enterprise corporate systems
including access management, request fulfilment, and incident management.
2. Sound technical ability spanning a range of technologies, with experience utilising common office administration
software, spreadsheets and databases.
3. Demonstrated commitment to continuous improvement, delivering quality services, and maximising client experience.
4. Ability to provide mentoring and training to clients and less experienced staff, including production of supporting work
instructions and reference materials.
5. Interpersonal and communication skills of a high order with the ability to interact effectively with people of diverse
cultures.
6. Demonstrated work ethic and attitude, which emulates DCDD values of being honest, professional, respectful,
accountable and innovative.
Desirable
1. Experience supporting systems and software associated with finance, procurement, HR, asset, service or identity
management.
2. Relevant qualifications related to ICT, systems/software analysis, development or support, or service management.
Further information
The recommended applicant will also be required to undergo a criminal history check prior to selection being confirmed. A
criminal history will not exclude an applicant from this position unless it is a relevant criminal history.