Description:
- 2 Role Full Time Available – 1 x permanent and 1 x 12 month contract
- Location: Sydney, NSW, 2 days in the office and 3 days from home!
- Can also be based from Adelaide, SA or Brisbane, QLD
- Great Salary of $95,000 + Super + NFP Salary Packaging !
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your opportunity
We’re looking for 2 Workforce Systems Advisors to join our Workforce Systems and Performance Partnering team, one full time permanent and one full time maximum term for 12 months.
In these dynamic roles, you’ll provide front line support for our employees to triage and manage support requests for HR, Recruitment, and Absence modules, in Workday and Kronos (MyTime) time and attendance system. The team ensures accurate timekeeping, rostering, and attendance tracking while troubleshooting system issues, providing seamless customer service and support to our people. The roles work closely with internal teams including front line services, Payroll and configuration teams to resolve support tickets. As a subject matter expert, you’ll contribute to system testing, process improvements, and configuration while delivering training and enhancing the overall employee experience.
If you thrive on problem-solving and deliver exceptional customer service, we’d love to hear from you!
We are open to receiving applications from individuals with experience in only KRONOS or Workday.
Your key responsibilities will be to:
- Respond to and resolve Workday and KRONOS issues, experienced by internal customers
- Identify, develop and implement process improvements to enhance system performance and user experience
- Engage with customers through various communication channels, including phone, MS Teams, email, and My Service Centre (ServiceNow), ensuring all requests are accurately tracked and managed within the ServiceNow system
- Support system testing for Workday and KRONOS updates, new configuration, or process changes
- Identify potential process improvement opportunities within the Workday and KRONOS systems, recommending solutions to optimise system functionality
- Develop and maintain strong working relationships with internal and external stakeholders and enabling functions
- Develop and maintain the Workday and KRONOS Support Manual, User Guides and FAAQ’s
Requirements for success
- Experienced user of Workday (Core HCM, Recruitment, and Absence modules)
- Experienced user of KRONOS as an administrator and advisor
- A demonstrated knowledge of HR processes is highly desirable
- Experience in provision of Helpline support in large organisations or similar expertise
- Strong written and verbal communication skills, with the ability to provide quick, effective solutions to customers
- Effective problem-solving skills, including decision making, time management and immediate prioritisation of tasks assigned
- Profecient in the use of ServiceNow or a similar ticketing system is an advantage
- Ability to operate under pressure, multi-task and maintain accuracy of work
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application , please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au
Find out more about a career with Mission Australia.
Your benefits
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay )
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
How to apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you