Description:
About us:
Integrated Control Technology (ICT) automates numerous iconic smart buildings worldwide, thanks to our comprehensive range of IoT solutions. Our mission is to make accessing, securing, and automating effortless, whether it's a sprawling corporate headquarters or a residential apartment complex. We deliver fully integrated end-to-end solutions, including access control, intruder detection and automation products as well as cloud-based management software. As an established market player with a devoted customer base, we're rapidly expanding and enhancing our product suite to meet the growing demand for smart buildings.
What are we looking for?
We're seeking a Part-time Warehouse Assistant on a Fixed term contract (6 months) to be based in our Nottinghill location to not only support our growth but to elevate our customer experience to new heights! We envisage this role being worked 2 days per week.
What you'll be doing:
As one of our Warehouse Team, you will play a crucial part in our order fulfillment process by assisting with picking, packing, and shipping finished products for daily sales orders. Your goal will be to ensure that every order is delivered accurately and on time.
You will also be involved in card programming, helping with the encoding and programming of cards and tags using a laser machine as required. Your responsibilities will extend to stock management, where you'll assist with ordering and maintaining accurate stock levels of finished products and participate in periodic stock-takes.
Effective communication with customers is a key part of the role. You will keep customers informed throughout the shipping process, providing updates on their orders, back orders, shipping timelines, and tracking information. Additionally, you will manage order processing by taking, progressing, and monitoring customer orders, and providing necessary confirmations and updates.
Office administration duties will include monitoring and responding to sales inbox inquiries, processing product returns (RMAs), and handling communications related to invoices, accounts payable/receivable, and payment collections.
In supporting the team, you will assist with the onboarding and training of new customer service and warehouse team members. You will also contribute to the development and documentation of standard customer service policies and procedures. Additionally, you'll support the sales team by assisting with the onboarding of new customers and addressing their needs.
What You'll Need:
- A genuine enthusiasm for delivering exceptional customer service that creates memorable experiences.
- Basic knowledge of inventory management and order processing.
- Experience in a warehouse environment
- Outstanding communication skills, adept at handling any customer interaction with professionalism.
- An impeccable eye for detail, ensuring precision in every task.
- Proficiency in MS Office, with a willingness to learn and potentially gain exposure to SAP.
- A proactive attitude, strong motivation, and a quick ability to adapt and learn.
- Flexibility to embrace challenges and excel in a fast-paced, dynamic team setting.
Why join ICT:
- Competitive salary and benefits package
- Opportunities to grow within the company
- A supportive team and company culture - our diligent teams are committed and hard-working, but we like to ensure we have fun too.
Join us and be part of ICT, an innovative electronic security and access control market leader!
Only applicants with the right to work permanently in Australia will be considered for this position.