Description:
About us
Morphettville, home of the South Australian Jockey Club (SAJC) and a premier entertainment destination in Adelaide, is seeking a dynamic Food & Beverage Supervisor to lead their team to deliver excellence and unforgettable experiences.
Morphettville Racecourse is proud to be South Australia’s largest and premier racing club, playing host to more than 40 days of racing action throughout the year at Morphettville Racecourse. Our employees are spread throughout Hospitality, Events, Administration, Operations, and the Club’s external entertainment venue – The Junction.
It’s an exciting time to join the team, with the development of our newly established Wolf Blass Event Centre, we are currently shaping a new future for Morphettville, one that will see it reach its full potential as both the center of South Australian racing and a thriving community hub. With over 1000 seats of capacity across two levels, overlooking the racecourse and Adelaide Hills, this facility is the cornerstone for events in the redeveloped Morphettville precinct.
Be a part of our vision!
About the opportunity
The hospitality team plays a pivotal role in the operations of events at Morphettville racecourse, and the Food & Beverage Supervisors will work together as a team in assisting in the management of the day-to-day delivery of hospitality services.
You will be required to demonstrate your passion for delivering a high standard of customer service and building strong relationships with key stakeholders. With your proven experience in hospitality, you must demonstrate a superior ability to manage timelines, meet deadlines, anticipate requirement of clients, provide excellent customer service, and have the ability and motivation to drive a dynamic hospitality team.
Key responsibilities will include but are not limited to:
- Providing strong leadership to the front of house team with clear and respectful communication, and delivery of the smooth operation of events
- Performing with your co F&B supervisors in communicating the same information to the team so F&B attendants are clear on the vision, and we are working to a common goal
- Taking ownership of developing, maintaining, communicating and abiding by SOP’s
- Ensuring the delivery of high standards of customer service
- Confirming correct number of staffing resources for each event through confirmations, replacing cancelled shifts, ensuring all staff are onsite and briefed
- Coordinating and managing, in consultation with the F&B operations manager, the roster for all function staff and ensuring the roster is communicated in a timely manner
- Participating in the recruitment, induction, and onboarding of front of house staff in line with Morphettville SOP’s
- Developing the skills of the Hospitality Team Leaders through ongoing training and support
- Conducting performance reviews with direct reports, team leaders and attendants.
- Coordinating and facilitating ongoing training of FOH staff
To be successful in this role you will need to have:
- Proven ability to work as part of a team with a vision of greatness
- Experience in leading, training and motivating a team
- Demonstrated experience in a range of hospitality environments
- Exceptional customer service and customer complaint resolution skills
- Ability to think on your feet
- Experience in developing staff rosters and managing a team
- Ability to prioritise and plan
- Strong time management skill and organisational skills
- Must hold a current RSA accreditation and willing to obtain an RP badge
- Sound knowledge of Microsoft Office Suite
- The right to work in Australia
How to apply
If you believe that you have the skills, experience, and motivation to undertake this role, then please apply by submitting a cover letter and your CV. Due to volume, we will only contact shortlisted applicants.
We are an equal opportunity employer, and we pride ourselves on our diverse and inclusive workforce. We are committed to providing an environment of mutual respect for all employees and we encourage people from different backgrounds to apply. All applications will be treated with confidentiality.