Description:
About the business
Proplab is the Property Collaboration – a cohesive, team-based environment with a passion to provide the best specialty property insurance. We have a diverse and inclusive workplace culture and strongly believe that the key to our success is our people – hence why we are committed to supporting internal growth and development. Proplab is the umbrella brand that houses two dynamic entities within the insurance industry:
- SGUA - an ASIC-licensed underwriting agent specialising in risk management for full-time rental properties and short-term holiday homes/units. This brand distributes solely to insurance brokers across Australia.
- Property Insurance Plus (PIP) - established in 2009, provides cost-effective insurance protection for investors in the landlord insurance and real estate sectors. This brand distributes to real estate agents and the direct consumer.
Proplab offers an exciting opportunity to a motivated Claims Professional looking to build their career in a growing business!
About the Job
In your day to day, you will:
- Manage end-to-end claims processes including lodgement, analysis and settlement of domestic property insurance claims.
- Deliver excellent service for all customers and suppliers, by providing timely and accurate responses and updates over the phone and via e-mail.
- Analysing & resolving claims in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.
- Maintain an active & effective diary system for all allocated claims.
- Establish/Maintain relationships with a broad range and internal/external stakeholders, including brokers, service providers and insurers.
- Undertake & complete training opportunities & external courses provided by the company.
- Actively Identify and manage Complaints & Breaches per company processes/procedures, and within Code of Practice timeframes.
- Work effectively in the team environment, collaborating with peers and sharing knowledge & skills to achieve team goals and objectives.
- Identify and escalate opportunities for continuous improvement in processes.
About you
- Certificate IV in General Insurance and/or Tier 2 qualifications (desirable).
- General understanding of the intermediated insurance industry.
- Demonstrated experience in an underwriting or similar claim’s role, with property insurance/industry experience (highly desirable).
- Fair understanding of underwriting or claims principles, insurance legislation, and current market trends.
- High level attention to detail with excellent analytical and problem-solving abilities.
- Proactive attitude and willingness to learn.
- Sound knowledge of Microsoft Office Suite.
Why Us?
We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:
- Competitive remuneration + an annual incentive program.
- A hybrid working model.
- A collaborative, supportive, and innovative team.
- Paid volunteer leave and birthday leave.
- Access to discounted insurance products.
- Employee Assistance Program.
If you’re ready to embark on an exciting journey with Proplab, where you’ll be part of a thriving team and contribute to our success story, we invite you to apply today!