Doorways Emergency Relief Assessor

Description:

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Doorways program provides person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief.

Case management is provided at some of the Doorways sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship.

Our practitioners are strength based and trauma informed in their practice to build individual capacity, resilience and well being.

We are seeking a values-driven and proactive Doorways Emergency Relief Assessor to assess community member needs and determining appropriate financial assistance (emergency relief) and/or referrals.

This is a Permanent full-time position based in Wagga Wagga, NSW. Salary and conditions are in accordance with the SCHADS Level 3 Award.

• Conduct interviews and assessments for emergency relief (ER) with community members.

• Determine the assistance to be provided in line with Doorways standards of practice.

• Escalate complex or unresolved matters.

• Maintain accurate, up-to-date client records and data.

• Identify risks to community members, staff and TSA and bring them to the attention of the relevant Line Manager as soon as possible.

• Identify service gaps are and make recommendations for service delivery improvements.

• Support actively the local mission delivery model by working collaboratively with Corps, where required.

• Adhere to The Salvation Army's Policies and Procedures, Doorways Model of Care and Practice Guides.

• A Working With Children Check.

• Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc).

• Experience working in the community services sector.

• Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.

• Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors).

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)

• Flexible working conditions

• Health, fitness and financial discounts / benefits

• Paid parental leave - 12 weeks

• Up to 8 weeks leave per year through our purchase leave scheme

• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity

• Purpose driven career which has positive social and sustainable outcomes

• Employee Assistance Program - Independent confidential counselling service;

• Opportunity for career development;

• An inclusive culture of dedicated, passionate and professional team members

• Positively supporting and impacting the lives of others through your career contribution

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values.

If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration