Description:
About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)
We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.
Watch stories about our people, patients and the communities we serve at finestcare.com.au
About this Opportunity
As an IT Service Desk and Support Technician, reporting directly to the IT Operations Manager, you will be driven to deliver customer-focused IT services to RFDS SA/NT staff. Working as part of a collaborative team, you will provide efficient and responsive help desk support, addressing IT and equipment-related issues in person, over the phone, and remotely. Your role will also involve maintaining the network, equipment, and software, while continually identifying opportunities to enhance technical support procedures and improve overall service delivery for RFDS Central Operations.
We believe our people – all of our people – keep the Royal Flying Doctor Service flying.
Specifically, you will:
- Provide timely help desk support for IT issues to all employees across multiple locations.
- Diagnose and resolve issues within assigned network access levels, escalating unresolved problems as necessary.
- Log issues and resolutions to aid in reporting, trend analysis, and ensure seamless customer service within the team.
- Maintain computers, networks, and IT resources efficiently and cost-effectively
- Manage telecommunications (mobile phone replacements) and electronic infrastructure (printers, copiers, end user devices), ensuring minimal downtime, and support regional IT champions and equipment during site visits.
About You
You are:
- Customer-focused with excellent communication, organisation, and problem-solving abilities.
- Proactive, detail-oriented, adaptable, and able to prioritise tasks effectively.
To be considered for the role you require:
- 1+ years’ experience in IT support, including network services, Windows/iOS devices, and remote desktop in a WAN environment.
- Strong hardware installation and basic fault-finding skills, with experience in managing small IT projects.
Our Benefits
As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:
- Remote area housing allowance
- Generous annual salary packaging options to reduce your taxable income including:
- packaging up to $15, 899 of your salary towards loans, rent and bills
- packaging of an additional $2,650 of your salary via a meal and entertainment card
- Free onsite parking
- Comprehensive orientation program
- Reward and Recognition Program
- Employee Value Awards
- Learning Management System
- Employee Assistance Program
Further Information
To access the position description, please click here.
For a confidential discussion in relation to the position, please contact James Kemperman, IT Operations Manager via 0401 126 047.
For a confidential discussion in relation to the recruitment process, please contact Robyn Lacey, Human Resources Business Partner on 0475 045 346.
Applications close at 11:59pm on 4 March 2025.
Please note that we are unable to accept late applications, or applications submitted via email.
Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!
The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.