Analyst, IT Support

Description:

A great opportunity to provide your technical expertise to the ICT team

Your New Company

An opportunity to work for a leader in the education sector

Your new role

As the IT Support Specialist, you will be responsible for delivering IT support to the end-users in line with IT Service Level Agreements, ensuring customer satisfaction. You will provide IT support for commonly used computing platforms, including desktops, laptops, mobile devices, AV/video conferencing equipment, peripherals, software packages, and operating systems.

• Provide support and troubleshooting for general IT incidents and requests across a varied estate, including specialist teaching and/or research solutions and applications.
• Troubleshoot and resolve IT issues over multiple channels, including phone, email, and service desk, escalating issues to the appropriate operational IT teams as required.
• Adopt the agreed service delivery and support processes to ensure efficient and effective delivery of solutions, applications, and IT support services.
• Ensure all procured assets are tracked in the asset management system, ensuring compliance for audit purposes.
• Provide support to maintain the in-venue audiovisual equipment across the Organisation
• Deliver, set up, and configure desktop and workstation computers across the Organisation.
• Create supporting documentation of technical problems, error messages, troubleshooting steps, and action plans, and ensure the technical knowledge base is kept up to date.
  
  

What You'll Need To Succeed

• Proven experience in IT support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• The ability to work independently and as part of a team.
• Familiarity with asset management systems and IT service delivery processes.
• Commitment to maintaining high standards of customer service and operational security.
  
  

What You'll Get In Return

• Opportunity to work as a field engineer and interact with users
• 6-month contract with potential for extension or permanency,
• Great culture and diversity
  
  

What You Need To Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Please click here to apply.