Description:
About ForHealth
At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.
The Role
We are seeking an experienced and passionate Regional Manager to manage a cluster of medical centres across south of the river in Western Australia. This is a unique opportunity to join an innovative and growing organisation during an exciting period of transition.
As Regional Manager you will be responsible for ensuring the effective running of our centre operations by leading and supporting the Practice Managers and their service team members to drive performance and growth within their centres whilst providing quality care. You will promote and coordinate and guide a culture that is aligned with our Company Values through the engagement and retention of patients, employees and Health Care Professionals.
Key Responsibilities
- Maintains forward thinking and supports the Head of Operations and the Practice Managers to implement strategies that mitigate any future risks.
- Implement and monitor projects, systems and processes to ensure the delivery of each Centre’s strategy and objectives.
- Coach, mentor and guide the Centre Practice Manager/Business Manager, and the 2IC/Assistant Manager, and (where appropriate) other staff and initiate face-to-face engagements with all Health Care Professionals frequently.
- Explore and implement strategies to minimize patient wait times and monitor patient feedback and NPS scores to improve service delivery.
- Identify opportunities for cost efficiencies and revenue growth by reviewing profit and loss statements as well as budgets to ensure financial targets are achieved.
- Work with other Regional Managers and the Business Development Manager to innovate and implement initiatives.
- Manage General Practitioners (GPs) satisfaction and retention by developing and maintaining high quality commercially effective working relationships and providing timely and valued support.
- Ensure centre support with required tools for efficient operations through purchasing and inventory management.
- Inspire a learning and high-performance culture within the centres by setting KPI’s and administering annual development plans for each direct report.
- Build networks with and focuses on improvement and delivery of quality service for patients through compliance with Standard Operating Procedures.
The Successful Candidate
- Proven ability to develop and lead successful teams (candidates with regional management experience outside of healthcare are encouraged to apply)
- Experience in effective operational management, business growth and improving customer service in a multi site environment
- Passion for making an impact
- Able to work both independently at onsite center visits, remote and as part of a multi disciplinary team
Perks & Benefits
- 20% off Dental treatments
- Fitness Passport – discounted gym access
- 24/7 Employee Assistance Program
- Health insurance discounts
The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values-driven Company that invests in its people through training and development and internal promotion.
If you want to be a part of this first-class team, join the mission to help build a healthier Australia by Applying Now!
ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).