Description:
- $70,000 + super
- Facilitate the best possible experience for members
- Be a part of an organisation with five star service standards
About the company
This distinguished women's club has a long and proud history of contributing to the cultural life of Melbourne. The aim of the club has been to provide women with a safe and comfortable place to meet in the city, to forge and sustain friendships and to engage in intellectual and cultural pursuits.
About the role
You will be responsible for ensuring a welcoming experience for members, answering the phone, managing member queries and providing administrative support to members and the team.
Duties & responsibilities
- Keep a finger on the pulse of all meetings, circles, activities and events held by the Club and provide support wherever needed to ensure a smooth delivery and the high expectations of the members and guests are exceeded
- Answer incoming calls and email enquiries, make bookings, facilitate member requests, update member accounts, process payments and issuing receipts
- Coordinate incoming and outgoing mail
- Maintain a meticulous, neat professional presentation
- Develop a professional, positive relationship with internal/external stakeholders and ensure their needs are met
Skills & experience
- 3 years minimum experience in a hospitality or corporate customer facing reception role
- Strong interpersonal skills, able to remain calm under pressure and adept at developing strong and positive relationships across a range of personalities and stakeholders
- Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
- Demonstrated professional customer service and phone etiquette, and excellent written communication skills
- Advanced computer skills including spreadsheet and database applications
Culture
This is a highly collaborative environment focused on providing exceptional experiences for the members. Staff pride themselves on providing five star service and exceeding member expectations.
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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