Description:
Are you an experienced Customer Success Manager with experience in the EdTech or LMS SaaS space? Are you driven by strengthening relationships, securing renewals through value and watching clients expand by making learning awesome? If so, this could be the perfect opportunity for you!
Kahoot! is looking for a Customer Success Manager to join our dynamic sales team, focusing on renewals within the education and enterprise space. With many large K-12, Higher Ed and Enterprises in APAC already using Kahoot, you will play a pivotal role in expanding our reach and deepening our relationship and presence within these businesses.
This position is based in Melbourne, Australia.
About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.
Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.
The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain, Poland, Singapore, Japan and now Australia. To learn more, visit us at kahoot.com, and let’s play!
Our K!rew
At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.
We are driven by our mission and guided by our values: playful, curious and inclusive.
If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.
Responsibilities:
As one of our first K!rew members based in Australia (and our first CSM), this role will span both education and enterprise segments across APAC. You will be responsible for the following:
- Build deep relationships with our current customers in APAC, identifying opportunities to increase platform adoption and strengthen renewal probabilities through added value.
- Consult and help our customers towards reaching their business objectives.
- Design and recommend solutions to customers based on a strong business acumen.
- Work with sales to gain, grow and retain our customer base through presale, onboarding, adoption, renewals and expansion activities.
- Identify customer opportunities and drive growth with our sales team
- Drive scalable activities with our Digital Customer Success & Customer education team to inspire and train our customers one-to-many.
- Occasionally join sales and account management on customer calls as a solution expert, trusted advisor and product expert.
- Host business reviews, renewal talks and workshops.
- Build on our services and product offering by working closely with Product, Sales, Account Management, and Marketing.
- Help us push the status quo in learning and employee engagement.
Requirements
- 3+ years of experience in SaaS sales, ideally in the learning software space.
- Strong understanding and experience running customer success playbooks.
- Track record with strong GRR performance.
- Commercial mindset, ability to identify growth opportunities and work with the sales team to convert.
- Exceptional verbal, written, and interpersonal communication skills with proficiency in English.
- Self-motivated and proactive, with a strong sense of initiative.
- Thrives in fast-paced environments with a drive to exceed expectations.
- Collaborative team player, capable of working effectively in a distributed, international setting.
Benefits
You can enjoy the following benefits:
- Competitive compensation package
- Health insurance
- Laptop and Mobile phone subscription
- Paid time off: 25 days paid vacation
- Buddy program
- Social and company events (virtual and in person)
- A diverse, friendly and international environment
We look forward to hearing from you!