Description:
As the General Manager of Operations, you will report directly to the CEO and lead a team of about 400 who specialise in offering care-based services. You will oversee daily operations, workforce planning, and improvement initiatives aligned with the company's strategy and business goals. Your responsibilities will span a variety of services, including Community Services, Disability Services, Child Welfare, and Supported Independent Living (SIL).
You will provide coaching and mentoring to your team, managing both direct and indirect reports, while driving a customer-centric culture. This is a hands-on operations role with a strategic focus, supporting the business's growth and ensuring service excellence across all areas.
Requirements:
The ideal candidate for this role will exhibit a values-led leadership style with exceptional operational experience in the Disability Services sector. They will be people-focused, demonstrating strong communication, organisation, and commercial skills while having a blend of strategic and hands-on experience. This candidate will excel in coaching and mentoring large teams, delivering on a customer-centric culture, and driving business growth through effective operational management.
Conditions:
On offer for this role is the opportunity to work with an engaging executive team and board, joining at a pivotal time of growth. You'll be part of a great culture within a reputable and well-respected organisation, contributing to its ongoing success, continued focus on quality care for its clients and planned growth.