Description:
The communities we serve are at the heart of our operations.
Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.
Join us on the journey
Our Group Facilities and Asset Services business has an opportunity for Cleaning Services Manager for the Metro Trains Cleaning contract. You will provide front line management and supervision of cleaning activities across a portfolio within the MTM contract.
The Cleaning Services Manager position is therefore required to develop effective working relationships with both the client and the contract team ensuring the successful delivery of all operational cleaning projects.
What you'll do
The role has a broad remit, with key responsibilities outlined below:
- Effectively determine the client's needs and expectations. Develop and implement schedules to meet contractual obligations for Scope of Works meeting client requirements.
- Ensure all cleaning is completed by a compliant workforce, to scope and to the correct standards and daily audit targets and compliance are achieved.
- Regularly monitor contract performance to ensure compliance standards and KPIs are met and that service is provided in accordance with the specifications and terms of the contract.
- Analyse relevant financial information and prepare accurate and timely reports.
- Implement standards of service and quality and ensure these are met.
- Assist in establishing and reviewing processes to ensure efficiency and effectiveness of operations.
What you'll bring
- Proven experience in the supervision of multisite cleaning operations under a commercial arrangement.
- Experience working in a professional cleaning capacity, with experience in commercial contract management preferred,
- A solid understanding of the adherence to Key Performance measures.
- Understanding of integrated facilities contracts and statutory obligations.
- An understanding of contemporary HR principles and practices, including WH&S and Industrial Relations law and regulations including relevant awards and enterprise agreements.
- A qualification in Cleaning Operations is desirable, or tertiary qualifications in a business or commerce related discipline (or demonstrated equivalent professional training and experience).
More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.
Why work for us?
Working for the Social Infrastructure and Citizen Services business unit, means being part of something new and exciting. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:
- Training and development to support your career.
- Internal career opportunities across the Downer Group business
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.