Description:
Training Support Officer – The Australasian College of Dermatologists- Permanent, full-time position
- Located in St Leonards, flexible working arrangements
- Salary, $80,000-85,000 + super
The Australasian College of Dermatologists (ACD) is Australia’s leading body for dermatology education, advocacy, and professional development. As the authority on skin, hair, and nail health, ACD is at the forefront of advancing the education and practice of dermatology in Australia.
Key Responsibilities
- Respond to customer inquiries and follow up regarding order statuses, quotes, enrolments, day-to-day inquiries, troubleshooting and general customer services
- Supervise enrolments, track sales leads, manage customer accounts and student progress
- Maintain accurate and accessible filing systems and ensure database is up to date
- Assist with the administration of the online courses and practical workshops
- Assist with recruitment and engagement of facilitators for courses, webinars and events
- Monitor reports on student metrics and collaborate with internal staff to ensure alignment in sales, marketing and strategic plan
- Support the data on the LMS
- Host webinars 1-2 times a week (evening work required) and assist with workshop and tradeshows (travel required)
- General administration, staff meetings, contributing to continuous improvement
- Previous experience in a relevant administrative or customer service role, experience in student services is highly desirable
- Qualifications in health, education, or related field
- Professional, mature, and diplomatic, with strong communication skills
- Strong organisational skills, time management, ability to meet deadlines, ability to work independently and as part of a team
- Experience in high volume administration and customer service work
- Proficiency in Microsoft Office Suite
- Experience working on a CRM, or an online learning platform e.g. Moodle is desirable
- Ability to work late evenings and travel interstate when necessary
If you are interested in this role, please apply ASAP. CVs will be reviewed as they are received.
28 Feb 2025;
from:
uworkin.com