Description:
The Company
Logic Health exist to deliver dedicated and customised occupational healthcare solutions to customers to mitigate risk, which we believe is good for people and logical for business. Logic Health are a national provider of pre-employment medicals and onsite injury prevention programs with occupational health clinics located in both metro and regional areas. We are proudly part of the ForHealth Group.
The Role
To ensure timely assistance and support of medical assessment results information for the business unit, facilitate medical centre operations to comply with ForHealth policy and procedures. Identify, resolve or escalate issues with the Results Team Leader and provide assistance and support in all administrative areas. Ensure safe working practices and obligations, as per the company OH&S policy and procedures for all personnel on site, including visitors, are adhered to in order to maintain a safe working environment.
The Tasks
- Provide high quality customer service
- Respond to email queries from both clients and candidates.
- Answer and make phone calls to/from clients and candidates
- QA/QC of pre-employment medical results
- Liaise with clinics to ensure medical results are returned to Logic Health in a timely manner
- Ensure results are returned to clients/customers in a timely manner
- Develop relationships with medical centres, internal departments, customer and suppliers
- Report all customer, supplier and doctor complaints to the Results Team Leader
The Successful Candidate
- Effective project management and delivery
- Experience in customer service
- Displays business judgement and is solution orientated
- Strong organisational and time management skills
- Outstanding communication and customer service skills
- A passion for people and a personable approach
The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values-driven Company that invests in its’ people through training and development and internal promotion.
If you want to be a part of this first-class team, join the mission to help build a healthier Australia by Applying Now!