Description:
Your New Opportunity:
A fantastic full time, permanent role has come up for a Service Advisor to join our Porsche Centre Brighton team. You'll be based in our Brighton store, working as a key liaison between our customers and our Service Technicians.
In this role you will:
- Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times
- Provide accurate quotes to customers and provide timely follow up
- Process invoices upon completion of jobs
- Respond to phone queries in a fast, efficient manner
- Work with workshop staff to ensure Porsche top notch customer care standards are met and exceeded
- Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
- Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
About you:
- Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
- Previous Automotive Customer Service experience is essential
- Prior knowledge of our products would help, but we provide fantastic training
- Strong communication skills, written and verbal, with a knack for building personal connections
- Thorough attention to detail with the ability to work unsupervised in a fast-paced environment
About Us:
Porsche Brighton is part of Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:
- Competitive remuneration package
- Accredited Training & Development programs;
- A business commitment to providing the highest levels of safety, technical and leadership training;
- Employee Assistance Program;
Why not step up to Porsche?
Why not make the better choice to build your career and apply today?
We are an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender, age, religion, national origin, disability, sexual orientation or gender identity.
Apply Now!