Operations Manager (Cairns, Qld)

Description:

Who we are
Biosecurity Operations Division delivers nationally integrated biosecurity and imported food regulatory activities to ensure goods, conveyances and travellers meet Australia's import requirements. Division operations include policy and regulatory control setting across imported food and biosecurity risk pathways, as well as the delivery of assessment, inspection, community engagement and contact centre services. The division also partners with industry to improve the delivery of regulatory functions. The division spans a range of regulatory activities that plays a critical role in reducing risk and shaping our nation to become one of the few countries in the world to remain free from the world's most severe pests and diseases.
Traveller Policy and Operations & Human Health & Response develops and implements policy and controls to manage biosecurity and human health risks at the border. The pathway also works to address emerging post border biosecurity detections and deliver integrated system solutions to facilitate/support effective regulation across traveller pathways.
Travellers Operations delivers regulatory screening and inspections of travellers and their goods at the border to verify compliance with Australia's biosecurity requirements. Travellers Operations works with policy and risk owners within the department to influence and inform operational policy and deliver regulatory functions in accordance with legislative requirements, national standards and a risk-based operating model.
The key duties of the position include
The Job
The role of an Operations Manager is to lead and manage staff to support the achievement of operational outcomes in line with the department's business objectives. The successful applicants will need to influence and contribute to change, while contributing to business planning and decision-making processes. They will also be required to demonstrate innovative leadership while providing support to and managing teams in a regulatory environment.
The duties of these roles may include some or all the following:

• leading and managing the performance of geographically dispersed teams working in a regulatory environment,
• making decisions based on sound judgement in line with the application of legislation and regulations,
• performing research and data analysis on complex or escalated issues to inform decision making or recommendations to the relevant delegate,
• preparing a range of written material (such as data reports and briefs) which includes developing recommendations and liaising with internal stakeholders,
• managing competing priorities and organising workflow for self and others while maintaining good attention to detail and delivering within timeframes,
• effectively communicating with, and responding to, internal and external stakeholders including government agencies and industry partners,
• providing quality specialist advice to internal stakeholders including anticipating problems and contributing to issues management,
• supporting change management including staff and client participation, consultation and cultural change.