Senior Account Manager, Amazon Logistics

Description:

Equal parts advisor and operating partner, Amazon’s team of Account Managers assist and guide our Partner business owners as they build and grow successful last mile package delivery businesses during a transformational time.

The Senior Account Manager finds and executes value-creation opportunities and manages the relationship across the entire lifecycle of the business. As trusted advisors, Senior Account Managers work alongside partners to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring partner owners make effective business decisions and are setup for success.

The Senior account manager will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Sr. Account Manager will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Sr. Account Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Sr. account manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

Key Job Responsibilities:
- Supporting partners as they onboard to the program and prepare to launch,
- Guiding partners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods,
- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights,
- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual owner experience.

Requirements:

- 5+ years of program or project management experience,
- Experience using data and metrics to determine and drive improvements,
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.