Description:
Are you passionate about customer service and resolving complex claims? Join our team and help ensure homeowners receive the support they deserve! We are seeking a Senior Assessment Officer to assess and determine claims for defective or incomplete building work under the Queensland Home Warranty Scheme. In this role, you will provide expert advice to customers, contractors, service providers, and resolution services assessment officers, guiding them through the claims approval process, legislation, and policies. Key Responsibilities include assessing claims related to defective and/or incomplete building work under the Queensland Home Warranty Scheme, providing advice to customers, contractors and service providers about the scheme, claims approval process, and related legislation, and investigating and determining the validity of claims in line with regulatory requirements.This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability. If working from a regional office, travel to the Brisbane office base will be required frequency to be negotiated with successful candidate) to fulfil project service delivery and operational business needs and may involve travel outside of normal office hours and/or overnight accommodation.
Key Outcomes And Accountabilities
- Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by contributing to the assessment of claims for defective or incomplete building work, and
- Undertake monitoring, reviewing and reporting on the claims approval teams performance to the Senior Lead or Manager, Claims Approval.
- Contribute as required to the development and delivery of the Resolution Services Claims Approval operational plan.
- Apply, interpret, and provide higher level advice to Customers, Assessment Officer and other team members on legislation and policies.
Candidate Attributes
- Contributes own expertise to achieve outcomes for the business unit and project deliverables, including making effective use of individual and team capability and being responsive to changes in requirements.
- Demonstrated ability to apply, interpret, and provide advice on legislation and policy.
- Sees tasks through to completion while committing to achieve lawful and quality outcomes and adheres to record keeping procedures.
- Negotiates confidently. Listens to and considers different ideas and discussed issues credibly and thoughtfully identifying other people's expectations and concerns.
- Responds in a positive and flexible manner to change. Shares information with others and adapts to a changing environment. Demonstrates self-awareness and a commitment to personal development.
- Strong knowledge of the Queensland Home Warranty Scheme and interpreting relevant legislation.
- Excellent investigative and problem-solving skills.
- Effective verbal and written communication skills and the ability to manage stakeholder relationships.
- Previous experience in end to end claims processing or construction-related fields is a plus.
Applicants are required to apply via Smartjobs only, applications submitted via other sources will not be accepted.
A brief letter (maximum 2 pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role.
Occupational group Administration
3 Mar 2025;
from:
linkedin.com